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LaVo's avatar
LaVo
Newbie
2 years ago
Solved

Have Roku 2, sound and words are cutting in and out while watching movies

Have a Roku 2 which is probably 5 years old or more.    In the last couple of days over week, when trying to watch Amazon movies, the words and sounds keep cutting in and out. (It does not do this when watching regular cable TV through cable networds.   I did an update on the Roku device, but it says I have the latest updates.    I  checked the cord going to TV, which was tight.    The thin cord going into an electrical outlet, seems to have some looseness up by the Roku device.     Is it possible to get a replacement cord for this older model Roku 2?.    I have an excellent quality older Sony Bravio TV, which is not listed under TVs, but gives me no problems and with a lot of USB ports.  I do not know if you can even still get a Roku 2, as I am suspecting the Roku 2 device may just be giving out.   So the question is, if the sound is cutting in and out while watching a movie on Roku, is this the first sign it is getting wore out?

Audio Support
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Welcome to the Roku community, LaVo!

    We see you're having issues with the sound cutting in and out while watching movies on your Roku device. We're here to assist you!

    In this case, there are some possible reasons why you are experiencing this issue, and one of them could be related to your internet connection. Please try the following steps to see if it makes any difference.

    1. Unplug and replug the Roku Device.
    2. System restart: Go to Settings, > System > Power, or System Restart.
    3. Restart router

    Once you've done so, please let us know if the issue persists, and we'll gladly follow up.

    Thanks,
    Jharra

5 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Welcome to the Roku community, LaVo!

    We see you're having issues with the sound cutting in and out while watching movies on your Roku device. We're here to assist you!

    In this case, there are some possible reasons why you are experiencing this issue, and one of them could be related to your internet connection. Please try the following steps to see if it makes any difference.

    1. Unplug and replug the Roku Device.
    2. System restart: Go to Settings, > System > Power, or System Restart.
    3. Restart router

    Once you've done so, please let us know if the issue persists, and we'll gladly follow up.

    Thanks,
    Jharra

    • PSJoey's avatar
      PSJoey
      Reel Rookie
      2 years ago

      I'm having a similar problem. My device was updated automatically at 12:01AM today, and when I began to use it, the audio was unreliable - sometimes starting after a stream begins, or dropping out periodically, or stopping completely.

      I have followed the recommendations, and I have verified that the problem exists across multiple apps.

      Is there any way to roll back the update?

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        2 years ago

        Hi PSJoey,

        Greetings from the Roku Community!

        We understand that you are still experiencing issues with the audio on your Roku device. To assist you further, we would like to gather more information. Could you please provide us with the following details?

        1. How are you trying to connect to your network? Is it through a wired or wireless connection?
        2. How far is your Roku device from your network router?
        3. Are you receiving error messages or codes while playing content?
        4. OS version. (this can all be found in Settings > System > About)

        In the meantime, we recommend restarting your modem and router. Also, try unplugging the device and plugging it into a different HDMI port or TV. This may improve your ability to find channels with less traffic, enhance your router's performance speed, and clear your cache. Additionally, consider using cellular data to connect your Roku device to a hotspot to compare streaming performance.

        Please let us know the outcome; we will gladly provide further assistance.

        Kind regards,
        Jharra