Forum Discussion

McBobaks's avatar
McBobaks
Channel Surfer
2 years ago
Solved

Giving up on Roku Streambar

After almost two years of ownership, we're giving up on the Roku Streambar due to the many issues we have with it that we just couldn't fix or get help for. Model 9102CA, Serial number YL00A3134043, ...
Audio level
Audio quality
Audio Support
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thank you for keeping us updated, McBobaks!

    We appreciate you taking the time to share the specific issues you've encountered with the Roku Streambar and sincerely apologize for any inconvenience this has caused.

    Based on the information provided, your Roku Streambar is currently running software version 11.5.0. However, the most recent automatic software update available for Roku devices is version 0S 13. In the meantime, could you please try a manual software update and check if it makes any difference? 

    Follow the instructions below to check for software and app updates manually.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to check for updates manually
    • Tip: The System update screen displays the current software and build version, along with the date and time of the latest update.

    If new software or updates are available for your channels or device, your Roku device will automatically download and install them. Following the installation, your device will reboot.

    Please let us know if the issue is fixed or reply to the thread for further assistance; we will gladly help you.

    Best regards,
    Jharra

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

Thank you for keeping us updated, McBobaks!

We appreciate you taking the time to share the specific issues you've encountered with the Roku Streambar and sincerely apologize for any inconvenience this has caused.

Based on the information provided, your Roku Streambar is currently running software version 11.5.0. However, the most recent automatic software update available for Roku devices is version 0S 13. In the meantime, could you please try a manual software update and check if it makes any difference? 

Follow the instructions below to check for software and app updates manually.

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Software update
  5. Select Check Now to check for updates manually
  • Tip: The System update screen displays the current software and build version, along with the date and time of the latest update.

If new software or updates are available for your channels or device, your Roku device will automatically download and install them. Following the installation, your device will reboot.

Please let us know if the issue is fixed or reply to the thread for further assistance; we will gladly help you.

Best regards,
Jharra

  • McBobaks's avatar
    McBobaks
    Channel Surfer
    2 years ago

    I am actually not running the 11.5.0 version. That was a mistake. That's what was written in my notes from when we first purchased the Roku. It has been updated many times since then, and is currently running the current version. No update has ever made a difference to the issues described. The audio mix on most TV and streaming shows is still very unusual and unacceptable. The audio issues are not present during playback of DVDs.