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Jofa1007's avatar
Jofa1007
Channel Surfer
8 months ago

Error 020 after doing all the right things

I've come to the conclusion that it's a software issue.  It's not your cable.  Some kind of compatibility thing with some TVs.  My only bandaid was to plug my Roku Soundbar into a Wyze plug and either schedule the recycle of it or power it off/on remotely from my phone every time I want to watch TV.  It's a timing thing too.  If the TV is powered on after the Roku is already power cycled, then it still wont work.  The TV has to be ON already and waiting for HDMI input signal, then recycle the Roku - then it works.  So its a software/communication/compatibility issue.  Roku needs to patch it.

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    8 months ago

    Thanks for fagging this issue here in the Roku Community, Jofa1007!

    We understand that you're having trouble with your Roku Soundbar, and we truly appreciate your effort to go the extra mile to resolve the issue at hand. Rest assured that we're here to investigate and determine the root cause of the problem. 

    Could you please let us know when this issue started? Did this happen before or after an update? Also, will you provide your device information below?

    • Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • Photo of the incident you're experiencing. 

    We are looking forward to hearing from you.

    Sincerely,
    Emman