I first reported this problem in January, and despite sending 7 error reports by hitting the home key 5 times, etc. Nothing has been resolved. Now, over the last month the sound and picture go out of sync -- sometimes as much as 4 to 5 seconds. It's happening right now as I am writing this. I have 3 different Roku devices, and it happens on all 3 while watching live TV or recorded shows on many different networks. I used to love this service, but now could never recommend Roku to anyone. Either they don't care about us once they have our money, or they are not able to fix their product. Obviously, customer satisfaction is not a priority.
I followed your directions to reset the Roku stick in my bedroom. Within 13 minutes, the volume increased to a blaring level. 43 minutes later, there was no sound at all. 7 months is too long to put up with all
Hi Mountaineer1,
Thanks for keeping us posted!
We regret to hear that the issue with the volume malfunction has been persistent. Rest assured that we take your concerns seriously and are committed to providing you the assistance you need. Is this issue happening on a specific channel or across multiple channels?
Please provide us with updates.
All the best,
Kash
As I have stated, it happens on live TV and recorded shows on Xfinity Stream. It also happens on Hulu, Prime, Freevee, Netflix, Discovery +, Fox Nation and Peacock.
It's difficult to believe that after 7 months of sending photos of error reports; searching
As I have stated for the past 7 months, it happens on live TV and recorded shows on Xfinity Stream. It also happens on Hulu, Freevee, Netflix, Peacock, Prime, Fox Nation, and Discover +.
My volume on 2 tvs becomes distorted. I have to channel up or down and back to original channel for it to clear. Also, sometimes the volume button does not work. Have to cut tv off and back on to clear problem .
Welcome and thank you for raising your concern here in the Roku Community, Bhamguy!
We'd be more than happy to assist you with this.
As we checked, you have multiple Roku streaming players linked to your account, may we know what specific player you are having this issue with? Also, does performing a system reboot make any difference?
If this is a Roku player plugged into one of your TVs, we suggest plugging it into a different HDMI port.
Let us know if this helps and we'll go from there.
Best regards,
Carly
