Forum Discussion

Kota2001's avatar
Kota2001
Reel Rookie
2 years ago

Audio not working in apps

My Roku TV stopped playing audio in apps I can hear the clicking scrolling threw the menu but not on Netflix etc I've tried unplugging and plugging back in system restart resetting the audio and everything that has been listed on here and nothing is working does anyone have anything new they have tried that worked

 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi Kota2001 Ph18

    Thanks for posting here in the Roku Community.

    We understand the audio issue you've encountered, and we're interested to know more about this so we can assist. May we know what specific channel/s are affected? Also, if possible, could you please provide us with a video referring to the issue?

    Once we receive more details about this, rest assured that we'll assist further.

    All the best,
    Kash

    • Kota2001's avatar
      Kota2001
      Reel Rookie
      2 years ago

      Best way I can explain it is when I'm scrolling through the home screen I can hear the clocks and when I turn the volume up I can hear the clocks and when the TV is turned on I can here the noise or plays and when I hook up my Nintendo switch on the HDMI I can hear everything. But when I go to play Netflix Hulu Disney Plus or amy of the streaming apps I have on the TV there is zero volume at all. I've done system restart I've factory reset my TV I've reset the audio settings and I've unplugged and plugged back in and nothing is working. I've heard from a lot of people it's common for Roku tvs and these are the solutions they've used to fix them

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Kota2001,

        Greetings from the Roku Community!

        We'll be more than delighted to assist you further with this issue that you're experiencing. May we know if you had another device/s connected to your TV? (e.g. speakers and another sound system) When did the issue start?

        We'll wait for your response, and we will continue to assist you further.

        Thanks,

        John

  • ev3's avatar
    ev3
    Newbie
    2 years ago

    Audio not working frequently in TBN aps most particularly Inspire. I am probably going to have to give up on you. Especially since I don't know who to communicate with.

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi ev3,

      Thanks for sharing the experience you have had with this issue.

      We'd like to understand if you're having similar issues. May we know if the audio issues only happen with this particular app? Would you mind checking if the issue is persistent with other apps as well? Also, when did you start seeing the issue, and what have you done so far to resolve this concern?

      We'll need more details to assist you better.

      Your response is highly appreciated.

      Regards,
      Janadee