Audio Locked on Standard Mode on Roku TV with Samsung soundbar
I have a Roku-branded TV. I recently noticed that I lost the surround sound. I am using a Samsung soundbar with rear speakers and a subwoofer. I also noticed that the TV audio is locked in standard mode. I am connected to the TV via ARC. I have seen others with this issue but never a clean fix for it. In the audio output in settings, it is set to my soundbar. I have seen others with this problem, but never a clear solution. Responses say it may be a channel causing this. How do I check settings per channel when the issue is across all channels? This looks like a common problem. Is there a common solution? I want to enjoy surround sound again.
Hey kjdunn29680,
Thank you for keeping us updated. Could you please check this with your Samsung Soundbar setup?
- Is DTS or Dolby Digital enabled?
- Do rear speakers and sub work when testing directly through the soundbar’s test mode or native Samsung sound modes?
- Make sure it’s not on “PCM only”, which downmixes to stereo.
In the meantime, you can try these steps:
- Unplug the soundbar and TV for 10 seconds, then plug them back in
- Try a different HDMI cable, especially a certified High-Speed HDMI with Ethernet.
- Ensure CEC (1-touch play) is turned on on both devices to help HDMI sync up correctly.
Let us know how it goes
Roku Community Team