Forum Discussion

marygarrisonid's avatar
marygarrisonid
Newbie
3 years ago

Audio Issues during the playback of all videos.

Why is the volume on the shows extremely low but the volume on the commercials is 6 times louder?  It should be reversed.

audio support

3 Replies

Replies have been turned off for this discussion
  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi marygarrisonid,

    Greetings from the Roku Community!

    We understand you're having a problem with the volume on the shows being extremely low, but the volume on the commercials is six times louder. We'll be more than happy to look into this problem that you're experiencing. Can you please provide the following information below?

    • Do you have any other devices connected to your TV? (e.g., speakers and another sound system)
    • Is the issue happening on all content or channels, or is it isolated to one content or channel? (Specify)
    • Could you provide us with the time frame in which you are seeing the commercials or ads?

    With detailed information, we will be able to assist you further.

    Thanks,

    John

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 years ago

      Hi Community Users,
      We are locking this thread because the information may need to be updated.
      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!

      We are here to help.
      Thank you,
      The Roku Community Team