Audio HDMI arc not working after update
Our 1 year old Onn Roku television was recently updated on 10/31 to the 12.5 system. ( Has been working flawlessly until now with a sound bar connected to HDMI arch ) Nov 1st we noticed we couldn’t g...
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Hi, Gatorgogo.
We highly appreciate you for providing us with the requested details precisely! Rest assured, we will forward your information to the appropriate Roku team for review. In the meantime, we're grateful for your patience and understanding as we work on this.
Feel free to let us know if there's anything else you'd want us to address or create a new thread for different concerns. We'd be more than willing to listen and take action.
Thanks,
Carly
I just re-tested the Ultra-LT and didn't see any change to the Firmware in the Roku. (Still was at 12.5.0 Build 4178-DE).
There is still no sound output from the sound bar either.
For now, I just have my older Roku Ultra installed and the soundbar works fine.
I need to decide if I should just return the Roku-LT or continue to wait for Roku to correct the problem.
Is there any way to know when Roku will have a fix available?
Thanks
I'm also having the same issue, restarted tv, swapped cables, no change, hdmi port itself still works when used as an input. Cec list refreshed and soundbar works when used with an optical cable. But hdmi arc still says inactive
Model: 7134x - Roku TV, Serial number: YN00XV992505 (J7905X992505), Software version: 12.5.0 - build 4176-30, GC version: 10.3.24, Timestamp: 2023-12-04T22:57:28Z, Issue id: 05-486-657
Hi Corleg,
We're grateful to have you here in the Roku Community and thanks for sharing your experience about this issue.
In addition, to the information you have provided could you also share with us the serial number of your soundbar connected to it?
Keep us posted!
Thanks,
Rey
TCL ALTO 8e Model Number: TS8132, Serial Number: TTL2149010631
