Forum Discussion

slimmy0's avatar
slimmy0
Newbie
3 years ago

Audio continuously losing sync on Roku Streaming Stick and Stick+

I have two roku sticks at either end of my apartment-one right next to my router and the other in the back supported by an Comcast xFi pod. For the past year to year and a half I have been dealing wi...
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Jpjescich dadilus 

Thanks for posting in the Roku Community!

We understand that you're having a problem with the Xfinity app. I'd love to help you with that. We would like to know what went wrong so we can assist you further and fix the issue, but we need more details.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the home screen and pressing the * button.)
  • Tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • Steps to reproduce the issue you are seeing

We appreciate your patience while we investigate this issue, and we look forward to your responses as we gather your details.
Best regards,
John

Jpjescich's avatar
Jpjescich
Reel Rookie
2 years ago

Were you able to find the screenshot of the information you needed. Never heard back. No surprise there been waiting for 3+ weeks for you to fix my audio sync since last 12.0 update. 

what’s the status on a fix? Or you gonna keep telling us “soon”.