Audio another year same issue
Omgggggggggg 🤬🤬🤬
Forum Discussion
4 Replies
Hi, Cheetah15.
Thanks for posting here in the Roku Community!
We'd like to know more about the issue you're currently facing. Will you please get back to us and tell us more about it? We're more than willing to listen and provide assistance tailored to your specific needs so we can help you get back on streaming.
We are anticipating your prompt response.
Regards,
EmmanThe issue has been the same for over 4 years now. Your troubleshooting steps to fix the issue doesn't work with none of my 7 TVs or 60,000 plus people in the community complaining. If you read everything in the audio forums you will find that you and Direct TV streaming corporations need to come together and comprehend the issue and not what you can make every customer do on their individual end which could be causing damage to their sound boards that you all when then also be responsible for.
The sound changes/distorted at any given time and will not return to normal until the channel gets changed and switched back. Period.HDMI cables, sound leveling, factory restart etc....is not the issue and is not anyone's fix or specific streaming devices issues. It lyes between Roku and DirecTV working together to have the correct technicians to handle this problem. We are all getting tired of being ignored and the problem not being fixed. Roku will end up causing DirecTV lots of money in loss service customers if this isn't fixed which will be followed by a class action.I hope this surpasses your wants and questions about trying to help and I look forward to knowing the steps that will be taken to handle this.I assure you that you and others servicing this forum are completely aware and asking what the issue is just another way to sugarcoat and cover yourselvesBest regards.I was just coming here to post about this same issue. It's actually getting worse. I was watching a show and it happened twice within the span of a couple hours. And I have also noticed that recently hitting the back button is severely delayed so I have to wait several seconds at high volume before I can exit. It happens on both my devices and so frequently it makes the Roku nearly unenjoyable. I'm about ready to toss it in the trash if they can't fix it.
Exactly
Thinking about about taking this to DirectTV corporate after I toss all my Rokus completely myself
Roku is becoming a terrible service provider combined with horrible customer service, satisfaction and appreciation.
