Forum Discussion

Newbie

2 years ago

Solved

Zeus channel paid for but i can’t watch anything

I subscribe $5.99 monthly Zeus an it's got all my channels still locked

RokuERey
2 years ago
Hi Lilmomma_1 LisaEGG1,

We appreciate you for reaching out about this. Channel issues like this could probably an issue within the channel update. We would recommend to perform a system restart by navigating to Settings > System > Power (if available) > System restart. If the issue persists, we would also suggest reporting this issue to the channel support team for further assistance.

Regards,
Rey

4 Replies

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RokuEuniceL
Retired Moderator
2 years ago
Hi LisaEGG1,

Welcome to the Roku Community!

We're happy to assist you with your problem accessing the Zeus channel. Please provide us with more details about the problem you are encountering.

Are you directly subscribed to the Zeus channel or through Roku Pay?

What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV)

What do you see on your screen when trying to play content?

With more detailed information, we will be able to assist you further.

Best regards,

Eunice
- Lilmomma_1
  Newbie
  2 years ago
  My Zeus in downloaded on ro
  my Roku tv and when I try to watch and you can see it on the tv but can’t press play because it’s a lock on every show
- Lilmomma_1
  Newbie
  2 years ago
  My Zeus services paid for and everything in it it locked and I can’t watch anything this is crazy
  - RokuERey
    Retired Moderator
    2 years ago
    Hi Lilmomma_1 LisaEGG1,
    
    We appreciate you for reaching out about this. Channel issues like this could probably an issue within the channel update. We would recommend to perform a system restart by navigating to Settings > System > Power (if available) > System restart. If the issue persists, we would also suggest reporting this issue to the channel support team for further assistance.
    
    Regards,
    Rey