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Vivekbss's avatar
Vivekbss
Reel Rookie
2 years ago

ZEE5 not opening on streaming stick model3820r2

ZEE5 not opening on streaming stick model3820r2

 

already tried remove app, followed by restart then re-add app

 

rest of the apps working fine and network is great too 

3 Replies

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  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! Vivekbss 

    A friendly welcome from the Roku Community!

    Thanks for reaching out to us about ZEE5. We're pleased to assist.

    • Is this the first time you have experienced this issue?
    • Is your Roku device up to date? Settings > System > Software update >Check Now
    • Please try to perform a manual restart. Settings > System > Power. If you do not see a Power submenu, skip to the next step. System restart.

    Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

    • Vivekbss's avatar
      Vivekbss
      Reel Rookie
      2 years ago

      Thanks for your reply, yes this is the first time I have experienced this issue, this is happening on all three Roku streaming sticks. It just started recently 3-4 days ago. I have already tried updates for Roku and zee 5, also manual restarting too. I tried different home internet too(my friends house) same issue

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted, Vivekbss

        We recommend reaching out to the channel provider's support directly since it seems like there might've been a need for an update with the channel. Most channels on Roku are maintained and developed by the channel providers themselves.

        We hope for your understanding regarding this matter.

        All the best,
        Kash