Forum Discussion

rickrock987's avatar
rickrock987
Newbie
3 years ago
Solved

YouTubeTV keeps signing out on Roku device

So I have been dealing with this annoying problem for a couple of months where youtubetv will signet seemingly at random times on one of the Roku devices I got in my house. Is there a solution? My two other tvs that run YouTubetv on fire sticks don't have this issue

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Jhoch0622

    Thanks for keeping us posted.

    We see that the issue has resurfaced, and understand that this has affected your streaming with YouTube TV. We'd be more than glad to assist and take action and resolve this issue. Let's troubleshoot this one, and we recommend following the steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    After successfully performing the steps, kindly check the YouTube app to see if there are any improvements.

    Keep us updated.

    Best wishes,
    Kash

14 Replies

Replies have been turned off for this discussion
  • shj1011's avatar
    shj1011
    Reel Rookie
    2 years ago

    Did this work for you? I am having the same issue on one of my tv's

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi shj1011,

      Thanks for reaching us here in the Roku Community!

      We appreciate for sharing your experience about this. Could you tell us when did you start seeing the issue occur? Have you seen any changes recently that might be related to this?

      Let us know more about this so that we can further assist you.

      Best regards,

      Rey

      • shj1011's avatar
        shj1011
        Reel Rookie
        2 years ago

        Started seeing the issue occur about 2 months ago when I first signed in on my roku tv.  I have 6 roku's and this is the only one I am having an issue with logging me out of YoutubeTV. No changes recently. It happens every couple of days. If I am lucky, I can go a week without worrying about it. But it keeps happening. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Jhoch0622

    Thanks for keeping us posted.

    We see that the issue has resurfaced, and understand that this has affected your streaming with YouTube TV. We'd be more than glad to assist and take action and resolve this issue. Let's troubleshoot this one, and we recommend following the steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    After successfully performing the steps, kindly check the YouTube app to see if there are any improvements.

    Keep us updated.

    Best wishes,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hi rickrock987,

    Welcome to the Roku Community!

    Thanks for letting us know about the behavior you're experiencing with YouTube, and we definitely want to help you with this. We recommend performing the steps below to resolve the issue.

    • Remove the YouTube channel by highlighting it and pressing the star (*) button.
    • Restart the Roku device from Settings > System > System Restart.
    • Install the channel again.

    You can also do a system update to make sure that the software version of your Roku device is up-to-date for optimized usage for streaming. To do this, go to Home > Settings > System > System Update > Check Now. Kindly check and see if you notice any difference.

    For more troubleshooting steps with any channel playback issue, follow our Support link: How to resolve a channel playback issue | Official Roku Support

    Keep us posted on how it works.

    All the best,
    Kash