Forum Discussion

noachai's avatar
noachai
Newbie
4 months ago

YouTube/Google information not updating on Roku app

hi I was wondering if anyone else has had this experience. I updated my Google/Youtube account name and profile picture several months ago but it has still not updated on the app when I log in on Roku. I have tried making sure the app and my TV are both updated completely, I have removed the app and added it back. Both accounts I have attempted to use on the Roku app show previous information not current information. Does anyone know a way to fix this? 

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1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    4 months ago

    Hi, noachai

    Welcome!

    Thank you for sharing your concerns about the YouTube app's profile information.

    It is advised to reach out to YouTube's support team directly, as they can offer you a solution to your issue. Take note that all features, credentials, and interfaces of an app are managed by their respective service providers.

    You can refer here to YouTube | Support

    Hope this will be sorted out soon.

    Thanks,
    Roku Community Team.