Forum Discussion

garibachi's avatar
garibachi
Newbie
11 months ago

Youtube Video Reset please help me

Whenever I use the YouTube app on my Roku device and I fast forward or rewind the video (I could be at 3:40 on a video and fast forward to 5:00), the video itself will reset and start from the beginning. This just started 2 hours ago and I've tried everything from resetting my Roku to changing remote batteries. I've unplugged the device aswell.

Has anybody else experienced anything like this and is there a solution?

1 Reply

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    11 months ago

    garibachi-

    Whatever is happening is happening on YouTube's servers.

    Have you tried reinstalling the YouTube channel app?

    Remove/reinstall procedure:

    1. Highlight channel on home screen.

    2. Press * key on the Roku remote and choose Remove channel option.

      This will remove the channel from your Roku account, and thus from ALL Rokus linked to that same Roku account.

    3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
      Restart the Roku to clear its memory. Depending on your Roku model you'll find the System restart option under Settings > System > Power or if you have no Power option, under Settings > System.

      [Note: For Roku TVs (i.e. ones with Roku capability built in) with "Fast TV start" enabled, turning the TV off/on just puts it in/out of a standby state and does not give you a full restart. Use the menu option listed above.]

    4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.

    Notes:

    • The channel will be added to the END of each Roku's channel grid.
    • The Roku on which you performed the reinstall should get the installation immediately. Other Rokus linked to this Roku account may not get the channel until their next automatic update check. You can force an immediate update on any unit via Settings > System > System update.
    • If channel requires a login, you may need to log in anew.

    If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.