Forum Discussion

Jamespeoples's avatar
12 months ago
Solved

Youtube TV stopped streaming

When opening YouTube on my Hisense Roku TV, nothing plays.  Only a still image and spinner, never starts playback.  Only affecting live video.  Works on PS5 without issue on TV.  Youtube also freezes...
  • RokuERey's avatar
    RokuERey
    12 months ago

    Hi Soundgate,

    Welcome to the Roku Community!

    Thanks for contacting us about this. Playback issues can happen sometimes when a specific channel needs an update or a refresh. We recommend taking a closer look at the troubleshooting provided by our support page here on how to resolve the channel playback issues.

    If it keeps acting, we recommend sharing this issue with the channel support team. They might need to release an update to resolve the issue. It's important to note as well that most of the channels on Roku are managed directly by the channel provider.

    You can reach them here: YouTube TV Help.

    Thanks,
    Rey

  • RokuCarly's avatar
    RokuCarly
    11 months ago

    Greetings from the Roku Community, Mamaoak!

    Thanks for informing us about the playback issues you've encountered on the YouTube TV and live programs on your Hisense Roku TV. No worries! We'd be happy to suggest some troubleshooting steps to help you get back on streaming. 

    Kindly try the following steps provided below:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    For more details, you may also visit this support article dedicated to this: How to resolve a channel playback issue

    Furthermore, can you please confirm if you are having issues with your OTA Live TV channels? If so, can yu please provide us with more details about it so we can assess your concern better?

    We'll be looking forward to your response.

    Warm regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    11 months ago

    Welcome to the Roku Community, CBM5!

    Thanks for letting us know about the streaming issues you've experienced within the YouTube TV app on your Roku. We'd be happy to help you contact the right support for this.

    If the troubleshooting steps are not effective, we strongly advise you to escalate the matter to the channel's support team. Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider.

    You may reach them here: YouTube TV Support

    Once again, we appreciate you taking the time to troubleshoot this app. We hope this will get sorted out soon so you can continue streaming.

    Best regards,
    Carly