Forum Discussion

Jamespeoples's avatar
Jamespeoples
Newbie
11 months ago
Solved

Youtube TV stopped streaming

When opening YouTube on my Hisense Roku TV, nothing plays.  Only a still image and spinner, never starts playback.  Only affecting live video.  Works on PS5 without issue on TV.  Youtube also freezes after ads.  All other streaming apps work fine.  I've uninstalled app and reinstalled.  No change.  Logged off and back on, no change.  Updated all software, no change.  Cleared Roku cache, no change.  Please help...

  • RokuERey's avatar
    RokuERey
    11 months ago

    Hi Soundgate,

    Welcome to the Roku Community!

    Thanks for contacting us about this. Playback issues can happen sometimes when a specific channel needs an update or a refresh. We recommend taking a closer look at the troubleshooting provided by our support page here on how to resolve the channel playback issues.

    If it keeps acting, we recommend sharing this issue with the channel support team. They might need to release an update to resolve the issue. It's important to note as well that most of the channels on Roku are managed directly by the channel provider.

    You can reach them here: YouTube TV Help.

    Thanks,
    Rey

  • RokuCarly's avatar
    RokuCarly
    10 months ago

    Greetings from the Roku Community, Mamaoak!

    Thanks for informing us about the playback issues you've encountered on the YouTube TV and live programs on your Hisense Roku TV. No worries! We'd be happy to suggest some troubleshooting steps to help you get back on streaming. 

    Kindly try the following steps provided below:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    For more details, you may also visit this support article dedicated to this: How to resolve a channel playback issue

    Furthermore, can you please confirm if you are having issues with your OTA Live TV channels? If so, can yu please provide us with more details about it so we can assess your concern better?

    We'll be looking forward to your response.

    Warm regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    10 months ago

    Welcome to the Roku Community, CBM5!

    Thanks for letting us know about the streaming issues you've experienced within the YouTube TV app on your Roku. We'd be happy to help you contact the right support for this.

    If the troubleshooting steps are not effective, we strongly advise you to escalate the matter to the channel's support team. Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider.

    You may reach them here: YouTube TV Support

    Once again, we appreciate you taking the time to troubleshoot this app. We hope this will get sorted out soon so you can continue streaming.

    Best regards,
    Carly

9 Replies

  • whitesmaverick's avatar
    whitesmaverick
    Reel Rookie
    11 months ago
    It sounds like you've tried all the main troubleshooting steps. Since the issue persists, you might want to contact Roku support directly or check YouTube's help resources for specific issues with Roku TVs.
    • Soundgate's avatar
      Soundgate
      Newbie
      11 months ago

      Same problem for me.  App allows me to log in and pick user, but will not play live content.  
      dvr works fine for recorded programs. 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        11 months ago

        Hi Soundgate,

        Welcome to the Roku Community!

        Thanks for contacting us about this. Playback issues can happen sometimes when a specific channel needs an update or a refresh. We recommend taking a closer look at the troubleshooting provided by our support page here on how to resolve the channel playback issues.

        If it keeps acting, we recommend sharing this issue with the channel support team. They might need to release an update to resolve the issue. It's important to note as well that most of the channels on Roku are managed directly by the channel provider.

        You can reach them here: YouTube TV Help.

        Thanks,
        Rey

  • MCinFC's avatar
    MCinFC
    Newbie
    11 months ago

    Same issue on my HiSense Roku TV just to add to this thread in case a solution is found.

    I have a Hisense Roku TV 65R8F purchased in 2020, has worked perfectly up until about a month ago when YTTV suddenly would not play live stream channels. All other apps work perfectly fine, the problem is only with YTTV app and only with Live viewing; the save library programs on YTTV still playback just fine as well. Every possible troubleshooting idea has been attempted; Uninstall / reinstall of YTTV app; total factory reset on the TV itself; all software updates reloaded; power cycles and resets. Also, all other Roku TV's and devices work perfectly on the same YTTV account and home network. Here's all the info I could find in case anyone technical looks into this:

    Hisense TV 65R8F; hardware ID C208X; Software Vers 13.0.0 Build 24062-94

    YTTV Just for Nerds info page: Viewport / Frames: 1920x1080*2.00 / -

    YTTV Network Activity: 0KB   Buffer Health 9.26s

    YTTV Live Mode: Manifestless, Windowed, Optimized for Normal Latency

     

    • Mamaoak's avatar
      Mamaoak
      Newbie
      10 months ago

      Having same issue on Hisense Roku TV with YouTube tv and live programs. Have also tried all solutions. 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        10 months ago

        Greetings from the Roku Community, Mamaoak!

        Thanks for informing us about the playback issues you've encountered on the YouTube TV and live programs on your Hisense Roku TV. No worries! We'd be happy to suggest some troubleshooting steps to help you get back on streaming. 

        Kindly try the following steps provided below:

        1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
        2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
        3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

        For more details, you may also visit this support article dedicated to this: How to resolve a channel playback issue

        Furthermore, can you please confirm if you are having issues with your OTA Live TV channels? If so, can yu please provide us with more details about it so we can assess your concern better?

        We'll be looking forward to your response.

        Warm regards,
        Carly