Forum Discussion

Channel Surfer

10 months ago

Solved

Youtube TV Recordings Still Freeze

I continue to have Youtube recordings freeze when I FF past a certain point and Key Plays freeze as well. The previous topic was posted as "Solved" and said to start a new topic if issue continues s...

app playback

RokuRiamie-D
8 months ago
Thanks for keeping us posted gjcnjc,

We would like to investigate the issue further. Please share to us the current OS version of the Roku device. Additionally, try the following details below:

Restart the Roku device:

Press Home on your Roku remote

Scroll and select Settings

Select System

Select Power. If you do not see a Power submenu, skip to the next step.

Select System restart

For more help, please visit our Roku support article: How to system restart your Roku streaming device.

Best,
Roku Community Team

Zoomy

Channel Surfer

9 months ago

I have 2 different models of ROKU devices on separate TVs. This freezing is still going on after repeated reinstallations and refreshes and resets. I usually go watch something else and come back to the frozen show hours later, when it's miraculoulsy unfrozen. If I really want to continue the frozen program, I access YTTV by a different method, where, of course, it never freezes. It's just less conveninet to access YTTV via those different methods.

Besides freezing during one viewing session, it has a relatively new behavior of freezing if I switch TVs and ROKU devices mid-show. No fast forwarding involved -- just switching TVs and ROKUs and trying to resume the show.

RokuRiamie-D

Community Moderator

9 months ago

Hi Zoomy and Terregan,

Thanks for posting in the Roku Community!

Thank you for informing us about the issue you're experiencing with YouTube TV recordings freezing during playback. We would like to investigate this matter further, so please provide us with the following information:

Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We will wait for your response.

Cheers,
The Roku Community Team

Zoomy
Channel Surfer
9 months ago
"press the Home button 5 times, followed by the Back button 5 times" did not work. Multiple tries. What did work was using the microphone to say "Get Tracker ID"
Channel Build 2.22 130000084
I also had Tracker ID 19-040-695 from an earlier event.
- Zoomy
  Channel Surfer
  9 months ago
  That first program would not restart, so I went to a different program. It also froze after awhile after a fast-forward.
  Tracker ID 19-040-7 49
  
  So now I'm back in the first frozen program, which is no longer frozen.
  This jumping from program to program after many minutes have passed seems to work. But it's very disruptive.
  - gjcnjc
    Channel Surfer
    9 months ago
    Resubmitting issue as requested: for past 11 months Roku has been buffering and freezing sometimes. When moving either back or forward but not necessarily fast. Mostly multiple times in a row touch back or forward whichever direction is needed to move 1-5 minutes. Freezing happens multiple times every day regardless if watching scheduled programs or something we previously recorded.
    Ultra model 4660x2, version 14.1.4, build 7709
    We have had about six good years using this Ultra and will happily buy the new 2024 Ultra release 4850 if you think that “might” (not will) fix the issue faster than waiting another long period of time for updates? LMK.
    Removed YouTube TV icon from Roku, closed everything. Then added back YTTY to Roku. YouTube TV version 2.22, build 130000084.
    Also my Ultra is the only device that freezes when using Google YouTube TV listings. Using my Roku Ultra with other platforms such as Prime or Netflix is not freezing.
    Also using Amazon Fire stick Max streaming device does not freeze using YouTube TV platform; thus the issue seems obviously with Roku device / YTTV together.
    Thank YOU

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