Forum Discussion

Channel Surfer

10 months ago

Solved

Youtube TV Recordings Still Freeze

I continue to have Youtube recordings freeze when I FF past a certain point and Key Plays freeze as well. The previous topic was posted as "Solved" and said to start a new topic if issue continues s...

app playback

RokuRiamie-D
8 months ago
Thanks for keeping us posted gjcnjc,

We would like to investigate the issue further. Please share to us the current OS version of the Roku device. Additionally, try the following details below:

Restart the Roku device:

Press Home on your Roku remote

Scroll and select Settings

Select System

Select Power. If you do not see a Power submenu, skip to the next step.

Select System restart

For more help, please visit our Roku support article: How to system restart your Roku streaming device.

Best,
Roku Community Team

Terregan

Newbie

9 months ago

All three of my Roku TVs are doing this.

Zoomy

Channel Surfer

9 months ago

I have 2 different models of ROKU devices on separate TVs. This freezing is still going on after repeated reinstallations and refreshes and resets. I usually go watch something else and come back to the frozen show hours later, when it's miraculoulsy unfrozen. If I really want to continue the frozen program, I access YTTV by a different method, where, of course, it never freezes. It's just less conveninet to access YTTV via those different methods.

Besides freezing during one viewing session, it has a relatively new behavior of freezing if I switch TVs and ROKU devices mid-show. No fast forwarding involved -- just switching TVs and ROKUs and trying to resume the show.

RokuRiamie-D
Community Moderator
9 months ago
Hi Zoomy and Terregan,

Thanks for posting in the Roku Community!

Thank you for informing us about the issue you're experiencing with YouTube TV recordings freezing during playback. We would like to investigate this matter further, so please provide us with the following information:

Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)

Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We will wait for your response.

Cheers,
The Roku Community Team
- Zoomy
  Channel Surfer
  9 months ago
  "press the Home button 5 times, followed by the Back button 5 times" did not work. Multiple tries. What did work was using the microphone to say "Get Tracker ID"
  Channel Build 2.22 130000084
  I also had Tracker ID 19-040-695 from an earlier event.
  - Zoomy
    Channel Surfer
    9 months ago
    That first program would not restart, so I went to a different program. It also froze after awhile after a fast-forward.
    Tracker ID 19-040-7 49
    
    So now I'm back in the first frozen program, which is no longer frozen.
    This jumping from program to program after many minutes have passed seems to work. But it's very disruptive.

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Youtube TV Recordings Still Freeze

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