Forum Discussion

Channel Surfer

10 months ago

Solved

Youtube TV Recordings Still Freeze

I continue to have Youtube recordings freeze when I FF past a certain point and Key Plays freeze as well. The previous topic was posted as "Solved" and said to start a new topic if issue continues s...

app playback

RokuRiamie-D
8 months ago
Thanks for keeping us posted gjcnjc,

We would like to investigate the issue further. Please share to us the current OS version of the Roku device. Additionally, try the following details below:

Restart the Roku device:

Press Home on your Roku remote

Scroll and select Settings

Select System

Select Power. If you do not see a Power submenu, skip to the next step.

Select System restart

For more help, please visit our Roku support article: How to system restart your Roku streaming device.

Best,
Roku Community Team

RokuRiamie-D

Community Moderator

10 months ago

Hi aschuss1,

Thanks for the update!

Thank you for informing us about the issue with your YouTube TV freezing when fast-forwarding. We appreciate you for providing the device details and have forwarded this to our Roku-appropriate team for review.

Additionally, could you please provide the channel build version of YouTube TV? You can find it by highlighting the channel and pressing the star (*) button on your Roku remote.

We look forward to your response.

Cheers,
Riamie

aschuss1

Channel Surfer

10 months ago

All that was in my post

"Youtube TV removed, Roku restarted and app ver 2.20 build 110005590 reinstalled 1/6/25"

RokuRiamie-D
Community Moderator
10 months ago
Hi aschuss1,

Thank you for your response.

Rest assured, our Roku-appropriate team is aware of this issue. In the meantime, your patience and cooperation would be appreciated as we work on this matter.

Thank you for your understanding.

Cheers,
Riamie
aschuss1
Channel Surfer
10 months ago
Just got off Roku chat support and after the standard troubleshooting (latest versions of Roku and Youtube TV, restarting and reconnecting everything) they said it's Youtube TV's problem and "out of their scope because Roku does not have DVR services". I could recreate the issue at every step and they never asked for any other info.
- aschuss1
  Channel Surfer
  9 months ago
  I'm done with this. I'm tired of 8 months of he said, she said with each provider pointing a finger at the other. Roku says Youtube tv is working on a solution and Youtube says they were told OS 14 solved the problem. The issue tracking board says contact Google support. Yeah, well, good luck with that.
  I cancelled youtube tv, got a chromecast and subscribed to Hulu +Live TV and so far it works great. I'll probably cancel my Max subscription through Roku as well and get it through Disney. This is almost as liberating as telling Spectrum to take a hike.

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