Forum Discussion

Channel Surfer

10 months ago

Solved

Youtube TV Recordings Still Freeze

I continue to have Youtube recordings freeze when I FF past a certain point and Key Plays freeze as well. The previous topic was posted as "Solved" and said to start a new topic if issue continues s...

app playback

RokuRiamie-D
8 months ago
Thanks for keeping us posted gjcnjc,

We would like to investigate the issue further. Please share to us the current OS version of the Roku device. Additionally, try the following details below:

Restart the Roku device:

Press Home on your Roku remote

Scroll and select Settings

Select System

Select Power. If you do not see a Power submenu, skip to the next step.

Select System restart

For more help, please visit our Roku support article: How to system restart your Roku streaming device.

Best,
Roku Community Team

aschuss1

Channel Surfer

10 months ago

Happened again today issue ID 52-015-132. Ohio v. TX at Key Play #8, and then at approx 3:12 into the recording after FF to that point

makaiguy

Community Streaming Expert

10 months ago

Have you tried uninstalling and reinstalling the YouTube TVl app?

After removing the channel, but BEFORE reinstalling it, RESTART** your Roku to clear its memory cache. Without the restart you may not get a clean reinstall. This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

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Youtube TV Recordings Still Freeze

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