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aschuss1's avatar
aschuss1
Channel Surfer
10 months ago
Solved

Youtube TV Recordings Still Freeze

I continue to have Youtube recordings freeze when I FF past a certain point and Key Plays freeze as well.  The previous topic was posted as "Solved" and said to start a new topic if issue continues s...
app playback
  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Thanks for keeping us posted gjcnjc,

    We would like to investigate the issue further. Please share to us the current OS version of the Roku device. Additionally, try the following details below:

    Restart the Roku device:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    For more help, please visit our Roku support article: How to system restart your Roku streaming device.

    Best,
    Roku Community Team

     
aschuss1's avatar
aschuss1
Channel Surfer
10 months ago

Happened again today issue ID 52-015-132. Ohio v. TX at Key Play #8, and then at approx 3:12 into the recording after FF to that point

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    10 months ago

    Have you tried uninstalling and reinstalling the YouTube TVl app?

    After removing the channel, but BEFORE reinstalling it, RESTART** your Roku to clear its memory cache. Without the restart you may not get a clean reinstall. This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

    Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

    **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    10 months ago

    Hi aschuss1,

    Thanks for the update!

    Thank you for informing us about the issue with your YouTube TV freezing when fast-forwarding. We appreciate you for providing the device details and have forwarded this to our Roku-appropriate team for review.

    Additionally, could you please provide the channel build version of YouTube TV? You can find it by highlighting the channel and pressing the star (*) button on your Roku remote. 

    We look forward to your response.

    Cheers,
    Riamie

    • aschuss1's avatar
      aschuss1
      Channel Surfer
      10 months ago

      All that was in my post

      "Youtube TV removed, Roku restarted and app ver 2.20 build 110005590 reinstalled 1/6/25"

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        10 months ago

        Hi aschuss1,

        Thank you for your response.

        Rest assured, our Roku-appropriate team is aware of this issue. In the meantime, your patience and cooperation would be appreciated as we work on this matter. 

        Thank you for your understanding.

        Cheers,
        Riamie

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