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syris71's avatar
syris71
Reel Rookie
3 years ago
Solved

YouTube TV not working on any of my 4 Roku devices

I can watch youtube TV on my Samsung s22 and Samsung a7 tablet. But just recently (2days ago) none of my Roku devices will play the YouTube TV anymore. Error says check internet, yet Netflix , Disney...
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi syris71,

    Thanks for the quick response.

    We appreciate the troubleshooting steps you've done so far to resolve the error message "Please check your internet connection" while watching the Youtube TV channel. 

    If you are experiencing an issue with a channel loading content, we'd also recommend refreshing your home network connection by rebooting your wireless router and/or internet modem.

    In addition, some channels and services can be restored by performing a system update. You can check for a manual system update by navigating to Home > Settings > System > System update > Check now.

    This should resolve the issue you are experiencing, however, if the issue is still unresolved, please reply back and we will be able to assist you further.


    Best regards,
    Mary

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi syris71,

Thanks for your first post in the Roku Community!

We understand that you are receiving an error message when accessing Youtube TV. 

We recommend starting here to troubleshoot channel issues: Follow these steps in order:

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
  2. Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
  3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

You may also refer to this link: How do I resolve channel playback issues? - Roku
How to resolve a channel playback issue | Official Roku Support

Please try doing this and see if it helps with what you're experiencing.


Best regards,
Mary

  • syris71's avatar
    syris71
    Reel Rookie
    3 years ago

    Mary,

    Thanks for the reply. I have tried removing the youtube tv channel app and restarting, then adding back. Same result. I also factory reset one of my Roku Ultra and reset it up. When I added Youtube TV back I got the same message about internet connectivity, even though the connection test good.