Forum Discussion

Stuntastic206's avatar
Stuntastic206
Reel Rookie
6 months ago
Solved

YouTube TV not auto closing on Roku ultra 2024

I just upgraded to a Roku ultra 2024 from a streaming stick my streaming stick would auto close the YouTube TV app to where I got back into the app it restarts but for some reason on the ultra it doesn't am I missing a setting or something because I can't figure it out

app playback
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    6 months ago

    Hey everyone!

    It appears you are encountering an issue with a specific feature within the YouTube TV channel.

    Since many channels on Roku are developed and maintained by the channel providers themselves, we recommend reaching out to the YouTube support team directly with your feedback. 

    If you encounter any other issues with the YouTube TV channel or other Roku channels, feel free to start a new thread in the Community.

    We're going to mark this issue as resolved.

    Thanks,
    The Roku Community Team

  • gtsuby's avatar
    gtsuby
    2 months ago

    A method to work around the issue involves highlighting the YouTube TV app and pressing the “asterisk” button. Subsequently, scroll down and select "Restart App". YouTube TV will then launch as a new instance, displaying the home screen without playing any videos. Additionally, although not directly related to this issue, disable the “autoplay on start” video option within the settings menu.

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  • jtgostars's avatar
    jtgostars
    Streaming Star
    6 months ago

    Whenever I open the YouTube TV app on my new Roku it opens to what ever live show/channel or recording I was viewing last and starts streaming it. It doesn't matter when I was last watching on YouTube TV; yesterday, 2 days ago, 3 days ago etc. even if it wasn't marked for recording. Why would I want to continue watching something, i.e. the news from 1,2,3 or more days ago?

    Before I upgraded to the newest Ultra it would open to the "Home" screen without any live channel or show being streamed just the standard static home screen.
     
    This does not occur on my other older Ultra Roku in my bedroom and YouTube TV indicates there is no setting that would cause this.
    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      6 months ago

      Hi, jtgostars

      Thanks for posting, and welcome to the Roku Community.

      We understand your concern regarding YouTube TV, and we're here to help. We'll provide you with a troubleshooting step that you can perform to resolve the issue.

      Please refer to the instructions below:

      1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
      2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
      3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
      4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
      If the issue persists after performing the provided troubleshooting step,it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers.
       
      We hope this helps, and let us know if you have further concerns or inquiries. 
       
      Thanks,
      Kash
    • StreamerUser's avatar
      StreamerUser
      Roku Guru
      6 months ago

      jtgostars 

      The YT/YTTV apps (2.24.229/2.24.91) on the 4850 support the Instant Resume feature of RokuOS, which allows apps to save their current state without closing when "exited" via Home, such that when the app is re-launched the app returns to the previous state (VOD playback goes to the content details page, Live playback goes directly back to the playback point).

      The YT/YTTV app versions/builds on other models do not currently support Instant Resume.

      The behavior you are experiencing is correct/by design for Instant Resume - this is not a bug.

      • jtgostars's avatar
        jtgostars
        Streaming Star
        6 months ago

        In that case I will be rolling back to my prior ultra Roku. My opinion is that this is a very annoying feature. Maybe because I am not an avid TV watcher am not interested in continuing with a show I was watching in the past, especially the news or a live sporting event. I could see this as possible functionality if I closed the app while watching recorded (DVR) content but not live streaming.

        I think you are going to find I am not alone in not wanting this type of behavior as it really makes no sense as it works today

        This probably is also why I am seeing the Hulu app open to a profile that was last used on a different Roku box (4660X) as opposed to the last profile used on the Ultra 4860X although in that case it would be probably more of a Roku server issue in managing different OS's on different devices by the same person

  • Sockless's avatar
    Sockless
    Reel Rookie
    6 months ago

    Ok here is the scenario. I I have two Roku Ultras. The old 4800x and I have the new 4850x. I use the Youtube app on both.

    On the 4800x (Roku 14.0.4 build 12221, Youtube v2.24 build 230) if I'm playing a Youtube video and while it is playing I press the home button, Youtube is closed and I'm taken to the Roku home screen. If I then navigate over to the Youtube app and press OK, Youtube opens like normal and I'm presented the app with it sitting at the home tab and showing the Recommended videos. This is what I prefer.

    On the 4850x (Roku 14.0.4 build 12222, Youtube v2.24 build 229) if I'm playing a Youtube video and while it is playing I press the home button, Youtube is "closed" and I'm taken to the Roku home screen. So far the same but I put quotes around "closed" because the next part makes it seem like the app is just paused. If I then navigate over to the Youtube app and press OK, it doesn't show a Youtube logo like it is loading. Instead the screen goes black and then immediately starts playing the video that I was watching previously. This is not what I want to happen as I find it annoying. I might want to watch that video, but I might want to watch something else. In the Youtube app I have autoplay turned off, and previews turned off. In the Roku settings I have Auto-play Video turned off under accessibility.

    I don't know of any other settings that would cause the app to act one way on one device and another way on another device...other than there being a difference in the build or a difference in the Roku OS build. If there is something I'm missing please educate me so I can go ahead and feel foolish for a few minutes but at least have the issue resolved. Thanks

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      6 months ago

      It's great to have you here in the Roku Community, Sockless!

      Having these issues when streaming on YouTube can be pretty annoying, and we completely understand that. We're here to help you sort this out so you can resume streaming without interruptions. 

      Firstly, we would recommend doing this quick fix below and let us know if this works.

      1. Remove the channel. Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
      2. Restart your Roku device. Go to Settings > System > Power > System restart > Restart Now.
      3. Re-install the channel. After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

      Please let us know if this helps. We hope it’s back up and running soon!

      Thanks,
      Emman

  • HazHydro's avatar
    HazHydro
    Reel Rookie
    6 months ago

    We recently replaced our Roku (due to sound issues) with a Roku Ultra 2024. Now when we launch the YouTube app/channel, it starts from wherever we left off, including jumping straight into playing a video if we hit the home button while playing a video. We have not been able to find a setting to change that. It is really annoying. Thank you for any suggestions. Roku Ultra (4800 series) 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      6 months ago

      Hi, HazHydro.

      It's great to have you join us here in the Roku Community!

      Thanks for letting us know that you're experiencing issues while streaming YouTube. We'd like to investigate this for you. 

      Could you please provide the following information below?

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
      • Channel build version (Highlight the app from the Home Screen and press the Star * Button)

      We are looking forward to hearing from you soon. 

      Best,
      Emman

      • jwcosta's avatar
        jwcosta
        Channel Surfer
        5 months ago

        hi. I am having the same issue with YouTube TV. Here is the information you requested:

        1). Model 4850X - Ultra

        serial number X02800R4N10Y

        software version 14.0.4 build 12222 – G6

        2) tracker ID number 0Y–023–886

        3) YouTube TV version 2.24 build 91

  • DAF64's avatar
    DAF64
    Newbie
    6 months ago

    I have the same issue.  Would like to know the answer too. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      6 months ago

      Hello, DAF64 and Stuntastic206.

      We are glad to have you join us here in the Roku Community!

      Thanks for sharing this issue with us. We find it unusual and would like to take a closer look at it. 

      Could you send us a short video or photo of the app's exact behavior? Also, is this the only app experiencing this? 

      Let's keep the conversation going. Please get back to us.

      Best,
      Emman

  • gregz's avatar
    gregz
    Reel Rookie
    6 months ago

    My Ultra 2024 is doing the same. Customer support had me reset to factory.  Reloaded Youtube TV, it's still not closing.

     

    • JJSBRAVES's avatar
      JJSBRAVES
      Reel Rookie
      6 months ago

      I upgraded to the Roku ultra 2024 since Black Friday deals and I am experiencing the same issue with the YouTube TV app. It doesn't close correctly when you exit  the YouTube TV appand I previously had an older Roku ultra and have had Roku ever since they came out 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        6 months ago

        Hi JJSBRAVES

        Thank you for being part of the Roku Community!

        We understand you are having trouble with the YouTube channel on your Roku device, and we apologize for any inconvenience.

        In the meantime, please provide us with the required details posted above by RokuEmmanuel-D so we can send additional information for the investigation to our engineering team.

        Looking forward to hearing your response and receiving your device's details.

        Regards,
        Chel

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      6 months ago

      Hi Community Users!

      Welcome to the Roku Community!

      Thanks for reporting this issue directly to us. We understand that you're experiencing this issue with YouTube TV, and we'd like to sort this out for you. 

      To help us in the investigation, please provide the following information:

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
      • Channel build version (Highlight the app from the Home Screen and press the Star * Button)

      Please get back to us soon.

      Best,
      Emman

      • gregz's avatar
        gregz
        Reel Rookie
        6 months ago

        Emmanuel-D, my info

        Model                                   4850x-Ultra

        SN                                          X02800L5YDWJ

        Software Ver.                      14.0

        Device ID                             S0VS3475YDWJ

         

        Tracker ID                            WJ-516-825

         

        YouTube TV                         Version 2.24  Build 91

  • gtsuby's avatar
    gtsuby
    Newbie
    2 months ago

    A method to work around the issue involves highlighting the YouTube TV app and pressing the “asterisk” button. Subsequently, scroll down and select "Restart App". YouTube TV will then launch as a new instance, displaying the home screen without playing any videos. Additionally, although not directly related to this issue, disable the “autoplay on start” video option within the settings menu.

    • RokuAustin's avatar
      RokuAustin
      Community Manager
      2 months ago

      Hi all,

      We're closing out this thread, as the behavior in question is related to a change introduced by YouTube. We’ve marked the recent post as a solution in case it’s helpful to others.

      For additional feedback, we recommend reaching out to YouTube directly since they manage their own channel and features.

      If you believe you're experiencing a bug, feel free to start a new thread, and we’ll do our best to help.

      Thanks so much!
      —Austin