Forum Discussion

meowcat's avatar
meowcat
Newbie
2 years ago

Youtube TV keeps logging off.

We have a Roku streaming stick in our primary bedroom. We use Youtube TV as our primary source of TV viewing. 

We also watch Youtube TV in our family room on a Roku Ultra and in our guest bedroom on a Fire Cube. 

Our Streaming stick is the only Roku device  we have that keeps logging off Youtube TV. About once a week, we have to sign back in to Youtube TV on our Streaming stick. 

It's getting pretty old having to write down the sign in code, go to my PC and enter the code on Youtube TV's log in page. 

In our family room, the Ultra NEVER logs Youtube TV off. Does anyone have an answer as to why this is happening? 

So far I have;

1. updated the Youtube TV app

2. Reset/restarted the Roku streaming stick 3 times. 

3. Installed the latest Roku updates.

4. Reset the Streaming stick back to factory defaults. 

 

 

3 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    I have the same problem with Watch TCM needing to be re-authenticated on a regular basis.  I watch this almost exclusively on the Streaming Stick 4k+ (3821) in the living room, so I don't really know if other Rokus are affected.  I've finally gotten to the point that I keep a shortcut on the home screen of both my phone and my tablet for the Watch TCM authentication page.

    • rordonez's avatar
      rordonez
      Newbie
      2 years ago

      I too have the problem on two different Express 4K+ and an Ultra. The Express are powered from the TV USB ports while the Ultra is plugged directly to an outlet and therefore always powered. No other app behaves this way. All devices are updated.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi rordonez,

        A warm welcome here in the Roku Community!

        We understand you're having a problem with the YouTube channel. We're happy to assist you further. May we know when you first noticed this issue? Have you tried removing the channel and re-adding it again?

        We look forward to hearing from you soon.

        Thanks,                                                                                                                                              John