Forum Discussion

breu's avatar
breu
Newbie
30 days ago

YouTube TV is freezing, and the audio is skipping.

Roku Ultra 4801RW running 14.5 build 4.5944-DE

Watching a live stream on YYTV.   The video pauses after 10-30 seconds, audio skips and then freezes completely.  Eventually the unit reboots.

Tried using both WiFi and Ethernet 

1 Reply

  • RokuSuzetteL's avatar
    RokuSuzetteL
    Community Moderator

    Hi, breu 

    I appreciate your post!

    Thank you for trying those steps. I understand you're having difficulties watching live streams on YouTube TV, and we'll address this promptly. 

    Please tell us more about...

    • When did you start experiencing this issue?
    • Are you only having problems with the YouTube app?
    • Were there recent software updates before this issue?

    In the meantime, please try removing and reinstalling the app. 

    1. Press Home on your Roku remote.
    2. Highlight the app you want to remove.
    3. Press the star * button on the remote to open the options menu.
    4. Select Remove app, and confirm when prompted.

    Let's see if it helps. Please keep us updated! 

    Roku Community Team