Forum Discussion

Anonymous's avatar
Anonymous
10 months ago

YouTube TV DVR playback freezing

When fast forwarding or rewinding while watching a program on YouTube TV DVR, the program freezes and the spinning circle just spins and spins.  Other apps via Roku work fine on playback.  Have deleted and reinstalled the YouTube tv app, power cycled my router/modem, update YouTube app and location, and nothing works to fix issue.  Have contact YouTube but no solution.  Any help?

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    Anonymous-

    When reinstalling the channel did you do this

    After removing the channel, but BEFORE reinstalling it, RESTART** your Roku to clear its memory cache. Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.  
     
    Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
     
    **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.