Forum Discussion

Fishface's avatar
Fishface
Streaming Star
2 years ago
Solved

YouTube TV appearance problem

Over the last 4-6 wks when I’m in the YouTube TV menu, abive and below where I am scrolling is blurred and pixilated.  This is seemingly the only channel it happens on and does not clear if I do a sy...
  • Kdaz's avatar
    Kdaz
    2 years ago

    Thank you thank you

    I tried the same adjustments and it worked

    problem is I do not want 720p - I want 4K

  • RokuJechealR's avatar
    RokuJechealR
    10 months ago

    Hi EreS,

    Thanks for the first post to the Roku Community!

    Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting.

    If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

    We also suggest restarting from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    Please let us know how it works this time, and we'll continue assisting you from there.

    All the best,
    Chel

at0micpunks's avatar
at0micpunks
Channel Surfer
2 years ago

I'm having the same issue but really only noticeable on sporting events, particularly NFL and NCAA football games. I also posted this today but I plugged in a Google chromecast into my Roku tv and the resolution on the Youtube.TV app, on Chromecast, is much better. Makes me wondering if Google is throttling non-google streamers. I also have Google fiber so internet speed is not an issue.

  • Stemp29's avatar
    Stemp29
    Channel Surfer
    2 years ago

    I thought it must be just me.  I am having the exact problem with even seeing the menu.  It seems to happen more at night and when I am watching games and switching from one game to the other.  Sometimes I cannot even see what I am clicking on, and it doesn't even give me a choice to resume at the point I left.  I have called my cable company and complained and had them run numerous test.  It is not my cable.  The three tvs upstairs are all having this problem with Roku stick.  I have two tvs downstairs on firestick that are not having this problem.  I finally gave in and ordered a firestick on one of these that was the worst.  It was in my bedroom.  I see perfect on firestick.  I really like the Roku stick better, but it is obvious something is going on.  I can see all my other apps perfect.  It is just on youtube with Roku stick.  I love sports, and tournaments are coming up soon.  I do not want to have to deal with this.  It is obvious it is a problem that needs solving wtih Roku stick.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Stemp29,

      Thank you for posting here in the Roku Community!

      We understand you're having a problem with the YouTube channel. We're happy to assist you further. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

      Let us know how it works, and we will continue to assist you further.

      Thanks,                                                                                                                                                John

      • Stemp29's avatar
        Stemp29
        Channel Surfer
        2 years ago

        I tried what you suggested, but it doesn't make any difference.  My tv is doing the exact thing that is in the other posts.  The pictures that have been taken are exactly how my youtube tv looks when I am in the menu and trying to go from one basketball game to the next.  As I said, it is much worse at night.  I have tried resetting my Roku also.  I have tried uninstalling and reinstalling Youtube Tv.  It makes no difference.  The only thing that helped one of my tvs was getting a Firestick which has no problems at all.  I have 5 tvs in the house, and I do not want to buy Firesticks for all of them, and I actually like Roku because I have purchased screensavers and have everything like I want it.  If I can't see it what does all that matter.  It was buffering continually last night on tv I was watching.  Had to leave the program a few times and return.  As I said, my internet company checked everything out, and I have fiber and great speeds.  Thanks.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi at0micpunks,

    Thank you for keeping us posted on this issue!
    We will be more than happy to take a closer look into this issue that you're having with the YouTube channel, but we will need to gather more information. Can you please provide the following information below?

    • Could you send us a photo of your running problem?
    • What troubleshooting steps have you taken so far?

    With detailed information, we will be able to assist you further.

    Thanks,

    John

    • at0micpunks's avatar
      at0micpunks
      Channel Surfer
      2 years ago

      It seems to come in and out of clarity and it's happening on other TVs in the house as well. I've tried changing the resolution on the TV, removing the app, restarting the TV using the settings/power/restart and have rebooted my Google Fiber connection although I don't seem to have any issues with resolution on other apps or even programs within Youtube.tv. It just seems to impact sports as far as I can tell.

       

    • edrhathaway's avatar
      edrhathaway
      Reel Rookie
      2 years ago

      having same issue if you could allow posting of a video i could show you

       

       

      • MitchellLane's avatar
        MitchellLane
        Reel Rookie
        2 years ago

        My case with Google has been moved to engineering. I'll report back when they reply.