Forum Discussion

Fishface's avatar
Fishface
Streaming Star
2 years ago
Solved

YouTube TV appearance problem

Over the last 4-6 wks when I’m in the YouTube TV menu, abive and below where I am scrolling is blurred and pixilated.  This is seemingly the only channel it happens on and does not clear if I do a system reset.  When this happens it seems somewhat slower in response, otherwise not a problem.  My reason for questioning is my curiousity if others are also experiencing this and if it could be a sign of other problems to come.

  • Kdaz's avatar
    Kdaz
    2 years ago

    Thank you thank you

    I tried the same adjustments and it worked

    problem is I do not want 720p - I want 4K

  • RokuJechealR's avatar
    RokuJechealR
    8 months ago

    Hi EreS,

    Thanks for the first post to the Roku Community!

    Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting.

    If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

    We also suggest restarting from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    Please let us know how it works this time, and we'll continue assisting you from there.

    All the best,
    Chel

  • at0micpunks's avatar
    at0micpunks
    Channel Surfer
    2 years ago

    I'm having the same issue but really only noticeable on sporting events, particularly NFL and NCAA football games. I also posted this today but I plugged in a Google chromecast into my Roku tv and the resolution on the Youtube.TV app, on Chromecast, is much better. Makes me wondering if Google is throttling non-google streamers. I also have Google fiber so internet speed is not an issue.

    • Stemp29's avatar
      Stemp29
      Channel Surfer
      2 years ago

      I thought it must be just me.  I am having the exact problem with even seeing the menu.  It seems to happen more at night and when I am watching games and switching from one game to the other.  Sometimes I cannot even see what I am clicking on, and it doesn't even give me a choice to resume at the point I left.  I have called my cable company and complained and had them run numerous test.  It is not my cable.  The three tvs upstairs are all having this problem with Roku stick.  I have two tvs downstairs on firestick that are not having this problem.  I finally gave in and ordered a firestick on one of these that was the worst.  It was in my bedroom.  I see perfect on firestick.  I really like the Roku stick better, but it is obvious something is going on.  I can see all my other apps perfect.  It is just on youtube with Roku stick.  I love sports, and tournaments are coming up soon.  I do not want to have to deal with this.  It is obvious it is a problem that needs solving wtih Roku stick.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Stemp29,

        Thank you for posting here in the Roku Community!

        We understand you're having a problem with the YouTube channel. We're happy to assist you further. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

        Let us know how it works, and we will continue to assist you further.

        Thanks,                                                                                                                                                John

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi at0micpunks,

      Thank you for keeping us posted on this issue!
      We will be more than happy to take a closer look into this issue that you're having with the YouTube channel, but we will need to gather more information. Can you please provide the following information below?

      • Could you send us a photo of your running problem?
      • What troubleshooting steps have you taken so far?

      With detailed information, we will be able to assist you further.

      Thanks,

      John

      • at0micpunks's avatar
        at0micpunks
        Channel Surfer
        2 years ago

        It seems to come in and out of clarity and it's happening on other TVs in the house as well. I've tried changing the resolution on the TV, removing the app, restarting the TV using the settings/power/restart and have rebooted my Google Fiber connection although I don't seem to have any issues with resolution on other apps or even programs within Youtube.tv. It just seems to impact sports as far as I can tell.

         

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Fishface,

    Thanks for reaching out to us here in the Roku Community!

    Have you tried removing YouTube TV and then reinstalling it? In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:

    1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
      • Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
    2. Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step).
    3. Reinstall the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
      • Note: If you add a subscription channel billed to your Roku account, you must re-subscribe.

    Please let us know if there's any difference after.

    All the best,

    Chel

    • Kdaz's avatar
      Kdaz
      Channel Surfer
      2 years ago

      Having exact same issue

      did all suggestions 

      none worked

      help needed

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi Kdaz,

        Thanks for letting us know.

        As per what the previous moderator provided, have you tried performing a channel reboot by removing, restarting, and adding the channel? Also, during playback on YouTube TV, please click on the star button on your remote for additional picture settings provided by the app. You can also manage the display by going to the settings and choosing your resolution.

        Please let us know what you find out.

        Sincerely,
        Janaddee

  • Truk81's avatar
    Truk81
    Newbie
    2 years ago

    Same problem. Removed the app and reinstalled YouTubeTV and saw no difference. Finally I did a factory reset on the whole Roku and reinstalled all apps including YouTubeTV and still experienced the same pixelation problem when browsing the menu.

     

    Does anyone at Roku actually read these forums?

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hello Truk81,

      A warm welcome from the Roku Community!

      We appreciate you reaching out to us. We're pleased to assist.

      • Does the issue occur on only this channel, multiple channels, or all channels?
      • A specific movie or TV show (season and episode) where the issue occurs.
      • Have you clicked on the star button during playback to check for additional picture settings besides adjusting the display resolution through the Roku settings?

      Please keep us updated so we can continue helping.

      Regards,
      Janadee

      • Marcsman's avatar
        Marcsman
        Newbie
        2 years ago

        I’ve had same issues with pixelated problem on YouTube “Home” screen when scrolling down. Tried all suggestions above as well. 
        Roku streambar
        amazon fire tv 55 inch

  • CJ23's avatar
    CJ23
    Newbie
    2 years ago

    I have consistently experienced this same issue on two Rokus connected to the same router (one ethernet cable, one wireless). I have had no improvement after System restart, App uninstall/reinstall, nor Network connection reset

    Roku 1
    model: 4660X - Roku Ultra
    serial: YJ00CD069445
    device ID: CK489C069445
    OS version: 12.5.5 • build 4174-46
    GC version: 10.7.26
    Tracker ID: 445-069-074

    Roku 2
    model: 9102R - Roku Streambar
    serial: YL001E194300
    device ID: 2A1191194300
    OS version: 12.5.5 • build 4174-95
    GC version: 10x7x26
    Tracker ID: 00-069-078

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi CJ23,

      Warm greetings from the Roku Community, and thanks for keeping us posted!

      Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

      Your extended patience and understanding are much appreciated.

      Kind regards,                                                                                                                                            John

      • Robo42's avatar
        Robo42
        Newbie
        2 years ago

        I have the same issue on my Roku streambar when using YouTubeTV. The app works fine when first started but deteriorates as I surf through the YT menu. The pixelation is only a problem when navigating the menu; when a video stream is selected it is clear. When you return to the menu from a video, it pixelates and will not render the menu graphics properly and gets progressively worse until I can no longer select anything from the menu. I can clear the problem by exiting YouTubeTV and restarting the app; no need to restart the device. It only happens with YouTubeTV. It seems like the device memory is overrun trying to render YouTubeTV graphics and when I exit the app it flushes memory and works again when restarted. I would say that the YouTubeTV app might have a memory leak as it’s only a problem with this app. I think we’re due for a software update.

  • scriptatious's avatar
    scriptatious
    Channel Surfer
    2 years ago

    I am having the exact same problem with the entire screen pixelating while navigating. Hard to even find a channel because you can’t see the menus through the pixelation. I just got Youtube tv a couple days ago for the first time. I have heard so many good things about it. What a disappointment. All other roku apps work flawlessly and have for years. I will not be keeping Youtube tv if this keeps up!

    • Stemp29's avatar
      Stemp29
      Channel Surfer
      2 years ago

      I had not thought about it, but my Roku works fine on other apps besides Youtube tv.  My Youtube tv works fine where I was having the same problems with Youtube tv as you by changing to a Firestick.  It seems to be some type of interaction between Roku and Youtube tv.  They are both fine if they are not used together.  Roku does not seem like they are addressing the issue at all.  I have three tv's doing it, but now I only have two because I changed one to a Firestick a few weeks ago, and the issue is now gone on that tv.  I thought I had rather buy a Firestick than get rid of Youtube tv.  Good luck!

      • kried's avatar
        kried
        Newbie
        2 years ago

        I’m having the same exact issue. Started about a week ago and I’ve had no changes in software, hardware or internet service. It’s only YTTV app on Roku.  Hopefully someone is working on it.