Forum Discussion

BrackAttack's avatar
BrackAttack
Reel Rookie
2 months ago

YouTube TV app won't Launch even after updates and restarts

I have updated the YouTube TV app and the Roku software, deleted and readded the app, and restarted the Roku multiple times. The app still won't open. I have a Roku Ultra 4800X, software version 14.5.4, build 5944-C2, issue ID NC-155-814. All other apps are working fine. Is there a solution?

Thanks.

app playback

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 months ago

    Welcome, BrackAttack!

    Thanks for raising this concern directly with us!

    We appreciate the troubleshooting steps that you have taken so far. Can you please provide the following information?

    • Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
    • Channel build version (highlight the channel and press the star (*) button of your Roku remote)
    • Could you share a video clip or photo with us?

    We look forward to hearing from you soon.

    Thanks,
    Roku Community Team

    • BrackAttack's avatar
      BrackAttack
      Reel Rookie
      2 months ago

      Hi John,

      Today it's working again. I'm not sure what happened but I'm glad it's back.

      Thanks for the response.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 months ago

        Thanks for keeping us posted, BrackAttack!

        Just wanted to drop you a line to say that if you are still having trouble or feel like your issue has not been fixed, please let us know. 

        And don't forget, you can always get help at support.roku.com when you need it.

        Thanks,
        Roku Community Team