YouTube stuck on Grey screen and wont launch
While you may think the YouTube “failure to launch” has been solved it has not. This is on a Roku enabled TCL TV. I have removed the App and re- installed after making sure all software is up to date...
Forum Discussion
Also just started on my RCA TV, so let's skip past the inevitable blaming connection issues and restarting via system settings, as every other device on the network can load YouTube, and I've restarted the TV.
The YouTube app freezes on load to a grey screen after the intro animation/throbber disappears. This is clearly an issue with either the Roku systems in the TV or the YouTube app itself, as it's vendor-agnostic given the OP has a TCL TV.
Update: holding down on the back arrow seems to solve the freezing issue, but the crash reappears upon reloading the app and is in no way resolved. Attempting to connect a phone to the TV times out. Attempting to leave the Home screen results in minute long load times independent of network connection quality.
If reinstalling is the only fix, you should notify your customers in some way, perhaps using that massive ad panel that loads without issue every time 🤔
