Forum Discussion

KBrate's avatar
KBrate
Channel Surfer
9 months ago
Solved

YouTube stuck on Grey screen and wont launch

While you may think the YouTube “failure to launch” has been solved it has not. This is on a Roku enabled TCL TV. I have removed the App and re- installed after making sure all software is up to date...
app playback
  • RokuRhea-V's avatar
    RokuRhea-V
    5 days ago

    Welcome! Wimp​ 

    If YouTube's giving you that gray screen too, these tips might help:

    • Remove the app: Highlight it, press Star, select Remove app
    • Restart Roku: Settings > System > Power > System restart
    • Reinstall the app: Go to the Streaming Store and add it again


    You can also visit this link for more info.

    Let us know how it goes!

    Roku Community Team

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
9 months ago

KBrate 

Welcome to the Roku Community! 

Thank you for reaching out about your YouTube app issue. I’d love to help you sort this out!

To get started, could you please let me know if the problem is happening with a specific channel? Also, if you see any error messages or codes, please share those with me. And just to help me further, what Roku device model are you using?

Looking forward to your reply so we can get this figured out together!

Best,
The Roku Community Team

KBrate's avatar
KBrate
Channel Surfer
9 months ago

Please refer to the original post, device is a TCL TV which is Roku built in, specific “channel” is the YouTube App.

 

  • uptu's avatar
    uptu
    Newbie
    9 months ago

    KBrate​I found a potential fix.

    Do not restart the device; remove the YouTube app from it, then physically unplug the device, as the restart option is insufficient (leave it to Roku to screw up something as simple as a power cycle), plug it back in and reinstall YouTube.

    Now it just doesn't start but here's hoping plugging it in and out again fixes it? This is terrible.

    EDIT: After uninstalling again, unplugging for 5 minutes, plugging back in and reinstalling it loads. THANKS FOR MAKING YOUR CUSTOMERS REVERSE ENGINEER HOW TO GET YOUR PRODUCT TO PERFORM THE BARE MINIMUM WHILE STUFFING IT FULL OF ADS THAT WORK WITHOUT A HITCH, ROKU.

    • KBrate's avatar
      KBrate
      Channel Surfer
      9 months ago

      OK - this is getting really tiring - the device in question is a Roku enabled TV - there is no separate Roku device that can be unpluged. FYI, I have unplugged the TV. uninstalled the App and re-installed numerous times and so far, nothing has worked. As an aside I have an older Roku device plugged into a Samsung TV and I can get the YouTube App to load and play on that combination, so this is something specific to Roku enabled TV's, at least my TCL TV. 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        9 months ago

        Hi KBrate,

        Thanks for your response!

        We appreciate you for keeping us posted regarding your YouTube channel issue. We would like to take a closer look into this matter, and would like to know the current software version and build of your Roku device.

        You can locate it by going through Settings > Select System > Software update > Check now. We also suggest you try to update the YouTube channel by navigating to the Home screen > Highlight the YouTube channel > Press the star (*) button on your Roku remote > Check for updates.

        For more details, please visit our Roku support article: Issues playing content on your Roku device

        We will wait for your response.

        Thanks,
        The Roku Community Team