YouTube stopped working after pressing the remote buttons

Question

This is not unusual for this to happen on my roku ultra.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Every other app streams perfectly.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Only the youtube+roku ultra combination gives me this problem.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Every other device on the same network plays youtube perfectly. Roku stick, phones, laptops, PC etc.... I can cast through the app with my phone or anything else as long as I don't try to control it with the remote. As soon as I do, it goes black. if you hit the home button, you can start casting/streaming directly on the youtube app again. update over and over, power cycle, hard restart, remove and re-install the app. Then you can't log in, but you can still cast to the app, just don't touch a button on the remote.Again, this only happens on the roku ultra playing youtube. Old roku stick is fine. Wait a couple of days and suddenly it works again. This has happened half a dozen times since I have owned it

RokuSuzetteL · Answer

Hi, Kenny99​&nbsp;
Thanks for reaching out!
I understand you're having issues with the YouTube app and appreciate your troubleshooting efforts. Can you share more details about what's going on?

When did you first encounter the issue?
Do you encounter any error message when the issue occurs?
Is the issue specific to the YouTube app?

&nbsp;
Kindly keep us posted! Roku Community Team&nbsp;

Kenny99 · Answer

I have encountered this several times, but I couldn't tell you the earliest it happened. It has been at least months maybe even a year or so. Has been happening on occasion since I've owned itThere is no error message.This is happening only on YouTube in combination with Roku ultra.YouTube onlyI have tried wired and wireless and I use hdmiModel# 4802RW-Roku Ultra software version 14.5If you select the YouTube app like normal it can stream off a phone, laptop or PC as long as you don't try to use the remote. It will go black if you doIf this unit loses power there will be a several color issues that will not go away until you switch tv inputs. This happens specifically with this unit. does not matter which TV it is attached to&nbsp;I have a Roku stick 3600x software version 14.5 that does not suffer the same malfunction. Same TV, same network&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;If you need more information, please let me know, and thank you for your attention&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;

RokuSuzetteL · Answer

Thanks for the updates! Kenny99​&nbsp;
I would like to send this to our team. Can you share some more info?

Tracker ID&nbsp;and&nbsp;OS version&nbsp;(press the Home button five times, followed by the Back button five times)

We look forward to your reply!
Roku Community Team&nbsp;

Kenny99 · Answer

tracker ID 69-221-401software version; 14.5.4 build 5944-C2&nbsp; &nbsp;YouTube version2.24 build 245&nbsp;&nbsp;To clarify the situation, This most recent version of this problem started after a Roku update that forced a restart. Was working fine until unit shut itself off and restartedThank you for your attention to this issue

RokuSuzetteL · Answer

Thank you for the additional info! Kenny99​
I will pass it along to the Team. Do you have any other concerns? Just let me know. I am always here to listen.
Thanks again!
Roku Community Team&nbsp;

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YouTube stopped working after pressing the remote buttons

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