YouTube still won’t work even I've done everything
I tried that still not working
Forum Discussion
I have an Express4K. YouTube will load, when I hit play, it will play for about 10 seconds then goes to a black screen. I have to press the back arrow button on the remote, then it will play for another 10 seconds before it goes to a black screen again. It works on my Roku TV, but that smaller TV is in my bedroom. I shouldn't have to go to one room to watch YouTube or use my laptop!!! If it doesn't work, I need a replacement that does.
We apologize for this experience, kmmpom.
Rebooting your router might help fix this playback issue with YouTube. Also, may we know if you have already reached out to YouTube support regarding this? We highly recommend doing this first, as they may be able to provide initial troubleshooting steps to sort out this concern.
You can keep us updated on what you have found out so we can continue assisting.
Regards,
Janadee
