Forum Discussion

mmrph1's avatar
mmrph1
Newbie
2 years ago

YouTube slow to load and buffering

I have the same issue with only one Roku device and I followed all instructions, remove, restart and reinstall but no luck.

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi mmrph1,

    A warm welcome here in the Roku Community!

    We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Does this issue occur on a specific channel? If so, what channel and what version or build is the channel (this can be found by selecting the channel on the home screen and pressing the * button)?
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
    • Can you please provide a photo or video of your running problem?

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

    Thanks,

    John