Ever since the latest system update, all of the Shorts play normally 1 time and then when they repeat the 2nd and any other playbacks are played at double speed, with garbled sound. Moving to another Short video gives a normal playback, but letting it repeat goes into double speed again.
I've rebooted, and checked for updates (get none) and the problem persists.
Anyone else see this? I have a ROKU Ultra.
Doesn't matter comparing the app on a different device. The app on a Roku is written in a completely different programming language that has little carry-over to a different language.
Same issue here. Roku Ultra issues. Not happening on my phone app.
Hi, MikeK3.
We saw you're having some issues too. Just wanted to let you know we’re still looking into it. The team is gathering more info, and it would be great if you could share the details we requested below:
We'll wait for your response!
Roku Community Team
You don’t blame Microsoft when another company’s piece of software has problems. You contact the vendor of that product. This is no different.
But when we apply common sense troubleshooting with three TVs; one with Roku Ultra, another with Roku Streambar and another with Roku Stick........and it turns out that only the TV with the Ultra system has the problem............we decide that ROKU needs to fix the update that broke the shorts on Roku Ultra systems.
The fact it doesn't do it on all of your devices (which all have different hardware) points to an app issue for a specific hardware build. While it's always possible its something within the Roku OS, it's more likely that the app developer has something programmed incorrectly for that specific hardware configuration. The app developer must account for differences in hardware, or block access on the devices they don't want to do that for. A good example is the Roku 4. Many app developers no longer allow their app to work on that specific player because it has differences in hardware they don't want to deal with.
Official? Of course not. My response isn’t flippant, simply being practical. Remember, Google sells competing hardware, so they might simply not be too concerned about fixing their app on another platform. They’ll probably get around to it eventually. In the meantime they ensure their apps work fine on their platform and for the Android OS.
The game of hot potato is simply unacceptable to all of us reporting the same issue for so long. “Not my problem” is unacceptable as a response. I guarantee you someone at Roku is a financial beneficiary of overseeing the Google /Youtube account, and has a responsibility for working together with their counterpart to communicate this known issue, devise a strategy to resolve, execute the fix, and communicate out to affected parties just what the heck is being done and a timeline for completion. So please just stop reposting over and over it’s not ROKU’s problem! It IS their problem as long as it’s the problem of the many people reporting this technical issue without a fix for months!
I guarantee you someone at Roku is a financial beneficiary of overseeing the Google /Youtube account, and has a responsibility for working together with their counterpart to communicate this known issue, devise a strategy to resolve, execute the fix, and communicate out to affected parties just what the heck is being done and a timeline for completion.
Guarantee all you want, I don't believe that's the case. Roku has no control over how an app provider services their app, other than ensuring it meets the terms of service requirements. That is done before an app is approved for release, so after that it's all up to the app provider. Another reason this isn't a Roku issue is because it doesn't happen with any other app. If there was a problem with the Roku OS causing playback issues, even if it's only on a single specific model, it would be affecting other apps, which isn't the case. It's something specific within the YouTube app, and beyond forwarding any reports on to Google there's nothing Roku can do to resolve the problem.
Are you the official voice of Roku? I don’t think so, so your flippant responses disregarding everyone’s issues mean as little to us as ours mean to you.
It's not up to Roku to advise them, although it's possible they have done so from the messages in this thread. But to be honest, Roku has little "pull" to get Google to do anything. The end users (that's you all) have far more pull than a company that only provides the platform their app is used on.
Same issue. Roku Ultra. Double-speed playback on second and subsequent plays on YouTube Shorts. Stop telling us this is our problem. This is a Roku problem. Fix it!
Hey everyone
Thanks for flagging this issue here!
Our team has reviewed the YouTube Shorts play at double speed. We are working on the issue and will keep you updated on the progress. I appreciate your patience and understanding.
Thanks again,
Roku Community Team
Yes, it can be an issue with one specific device. The hardware isn’t identical.
And yet, clearly, it is absolutely not with just one specific device. As evidenced by the thread about it.
There’s nothing for Roku to fix. This is an app problem and only the app developer can fix it. Google owns YouTube so they have to fix their app.
Is this and expert answer from Roku, or just your opinion?
You do realize the app developer is using Roku's SDK and is running on their OS. How you can assume there is nothing for Roku to fix or investigate is odd.
urban_crawler Ak70 NMGeekmom
While this particular ongoing YT "shorts skipping" issue is frustrating (there are many others, both currently and historically, for different models/model types - more on this later) and you might not like atc98092's response, it is in fact accurate - this is entirely of Google's creation/responsibility to fix .
FYI a few points of fact about the RokuOS YouTube/YouTube TV apps:
Examples of 7 different current YT versions/builds w/OS 14.5.4 build 59xx:
AML S905Yx (3830): 2.25.160
RTD 131x (394x/382x): 2.25.159
RTD 161x (4850): 2.25.158
RTD 131x (3840): 2.25.157
RTD 131x (480x/396x): 2.24.145
MStar C2 (4670/3810): 2.22.130000106
MStar C2 (3910/3800): 2.20.110005163
** Notice that there is a single build difference for 4 different models/model types **
As for this specific YT "shorts speedup" issue: its only noticed on certain models (e.g. 48xx Ultra) with certain firmware versions because the YT app platform version/build updated relative to the firmware version, and is a model/model type specific YT version/build - this is entirely within Google's control (of both the app's code, and the app version/build applicability via their Roku Channel Store update manager developer control panel)
As for Roku's CS agents/product managers interfacing with Google YT/YTTV RokuOS app developers/engineers/platform provisioning: This is relatively limited, and would/does consist entirely of Roku passing along their ticket/case/issue information, waiting for Google's YT/YTTV RokuOS app developers/engineers/platform provisioning to do whatever it is they are going to do (platform app update, server-side provisioning change) and communicating that result back to them if/when it occurs, and if done in a timely manner (before fix release/change) communicating that to the CS agents/managers here in the community forum who then may provided an updated "Solved" post - its merely communications window dressing and has absolutely nothing to do with enhancing or improving the timeliness of a given third-party app's/service's issue being fixed. It may make you/us "feel better" regarding Roku's support, but has zero actual impact on if/when/how a third-party app/service issue is fixed.
(FTR in case it matters: I may be considered an "expert" on Google's RokuOS (and other platform) YT/YTTV apps/service/development/deployment: both Roku community users/staff and Google's engineers/CS have in the past used content from my previous posts on this topic (YT/YTTV versions/builds) to address/fix specific problems related to incorrect RokuOS YT/YTTV platform app versions/builds being applied to specific Roku models thinking that the content was provided by Google and/or Roku engineers when in fact it was provided by me - ergo if Google CS/engineers, Roku CS/engineers, and Roku users are all referencing/using my content/knowledge to address/fix problems with the YT/YTTV apps on Roku devices, then that probably makes me some kind of "expert", if thats a concern for the validity of post content)
Has Roku informed Google of the issue with their app? Are they aware?
The app works on every other ROKU device except the ROKU Ultra and you say it's an app problem? ... Yeah, this won't get fixed anytime soon with ROKU and YouTube blaming each other.
I too have a Roku Ultra with the same issue. I have uninstalled and reinstalled the YouTube app which did not solve the issue. It is making it easier to try a different equipment provider if a solution cannot be found. Not only is this an issue but also after ten minutes or so on pause it kicks me out to the select user screen. Very annoying.
