Ever since the latest system update, all of the Shorts play normally 1 time and then when they repeat the 2nd and any other playbacks are played at double speed, with garbled sound. Moving to another Short video gives a normal playback, but letting it repeat goes into double speed again.
I've rebooted, and checked for updates (get none) and the problem persists.
Anyone else see this? I have a ROKU Ultra.
The YouTube app can receive updates without you being aware. It’s possible it took a combination of Roku and app updates to resolve it. Or it’s possible a background update of the app did it and it was a coincidence the Roku update happened at the same time.
Good point, the YouTube Version when I reported the problem was 2.24 build 236. It was the same right after the system update, but has since changed. Mine now shows Version 2.24 Build 225, and is still working fine.
Thanks for sharing here, Mr_Mxyzptlk!
You mentioned this happened after the recent update. However, we'd like to know if you have also done these troubleshooting steps below;
Still having issues? Please let us know so we can dive deeper into it!
Roku Community Team
This is happening on my Roku Ultra
Started about a month ago, I was hoping it would have been noticed and fixed by now. Came to report it here.
Really annoying because it plays faster, and the audio is distorted.
RokuEmmanuel-D
I just tried uninstalling the YT app, restarting, and reinstalling. The issue remains. This is a bug
Thanks for the follow-up, urban_crawler!
We understand that the issue is persisting, and we'd like to investigate further.
Could you share your device details here?
Please get back to us soon!
Roku Community Team
We are also seeing this issue with our Roku Ultra. For us, it started a day or 2 ago. Maybe we just got a recent update. We are using it on a Sony Bravia TV with the Google System. When we use the YouTube app directly from the TV, we do not have the issue. The problem is only with the Roku.
Yes, same problem, on our Roku Ultra. We have a Roku Streambar and it is having no issues. I hope they fix this soon, it has already been longer than I had hoped for an update.....😟
There’s nothing for Roku to fix. This is an app problem and only the app developer can fix it. Google owns YouTube so they have to fix their app.
The app works on every other ROKU device except the ROKU Ultra and you say it's an app problem? ... Yeah, this won't get fixed anytime soon with ROKU and YouTube blaming each other.
Has Roku informed Google of the issue with their app? Are they aware?
Is this and expert answer from Roku, or just your opinion?
You do realize the app developer is using Roku's SDK and is running on their OS. How you can assume there is nothing for Roku to fix or investigate is odd.
urban_crawler Ak70 NMGeekmom
While this particular ongoing YT "shorts skipping" issue is frustrating (there are many others, both currently and historically, for different models/model types - more on this later) and you might not like atc98092's response, it is in fact accurate - this is entirely of Google's creation/responsibility to fix .
FYI a few points of fact about the RokuOS YouTube/YouTube TV apps:
Examples of 7 different current YT versions/builds w/OS 14.5.4 build 59xx:
AML S905Yx (3830): 2.25.160
RTD 131x (394x/382x): 2.25.159
RTD 161x (4850): 2.25.158
RTD 131x (3840): 2.25.157
RTD 131x (480x/396x): 2.24.245
MStar C2 (4670/3810): 2.22.130000106
MStar C2 (3910/3800): 2.20.110005163
** Notice that there is a single build difference for 4 different models/model types **
As for this specific YT "shorts speedup" issue: its only noticed on certain models (e.g. 48xx Ultra) with certain firmware versions because the YT app platform version/build updated relative to the firmware version, and is a model/model type specific YT version/build - this is entirely within Google's control (of both the app's code, and the app version/build applicability via their Roku Channel Store update manager developer control panel)
As for Roku's CS agents/product managers interfacing with Google YT/YTTV RokuOS app developers/engineers/platform provisioning: This is relatively limited, and would/does consist entirely of Roku passing along their ticket/case/issue information, waiting for Google's YT/YTTV RokuOS app developers/engineers/platform provisioning to do whatever it is they are going to do (platform app update, server-side provisioning change) and communicating that result back to them if/when it occurs, and if done in a timely manner (before fix release/change) communicating that to the CS agents/managers here in the community forum who then may provided an updated "Solved" post - its merely communications window dressing and has absolutely nothing to do with enhancing or improving the timeliness of a given third-party app's/service's issue being fixed. It may make you/us "feel better" regarding Roku's support, but has zero actual impact on if/when/how a third-party app/service issue is fixed.
(FTR in case it matters: I may be considered an "expert" on Google's RokuOS (and other platform) YT/YTTV apps/service/development/deployment: both Roku community users/staff and Google's engineers/CS have in the past used content from my previous posts on this topic (YT/YTTV versions/builds) to address/fix specific problems related to incorrect RokuOS YT/YTTV platform app versions/builds being applied to specific Roku models thinking that the content was provided by Google and/or Roku engineers when in fact it was provided by me - ergo if Google CS/engineers, Roku CS/engineers, and Roku users are all referencing/using my content/knowledge to address/fix problems with the YT/YTTV apps on Roku devices, then that probably makes me some kind of "expert", if thats a concern for the validity of post content)
It's not up to Roku to advise them, although it's possible they have done so from the messages in this thread. But to be honest, Roku has little "pull" to get Google to do anything. The end users (that's you all) have far more pull than a company that only provides the platform their app is used on.
The game of hot potato is simply unacceptable to all of us reporting the same issue for so long. “Not my problem” is unacceptable as a response. I guarantee you someone at Roku is a financial beneficiary of overseeing the Google /Youtube account, and has a responsibility for working together with their counterpart to communicate this known issue, devise a strategy to resolve, execute the fix, and communicate out to affected parties just what the heck is being done and a timeline for completion. So please just stop reposting over and over it’s not ROKU’s problem! It IS their problem as long as it’s the problem of the many people reporting this technical issue without a fix for months!
I guarantee you someone at Roku is a financial beneficiary of overseeing the Google /Youtube account, and has a responsibility for working together with their counterpart to communicate this known issue, devise a strategy to resolve, execute the fix, and communicate out to affected parties just what the heck is being done and a timeline for completion.
Guarantee all you want, I don't believe that's the case. Roku has no control over how an app provider services their app, other than ensuring it meets the terms of service requirements. That is done before an app is approved for release, so after that it's all up to the app provider. Another reason this isn't a Roku issue is because it doesn't happen with any other app. If there was a problem with the Roku OS causing playback issues, even if it's only on a single specific model, it would be affecting other apps, which isn't the case. It's something specific within the YouTube app, and beyond forwarding any reports on to Google there's nothing Roku can do to resolve the problem.
Are you the official voice of Roku? I don’t think so, so your flippant responses disregarding everyone’s issues mean as little to us as ours mean to you.
Same issue here. Roku Ultra issues. Not happening on my phone app.
Hi, MikeK3.
We saw you're having some issues too. Just wanted to let you know we’re still looking into it. The team is gathering more info, and it would be great if you could share the details we requested below:
We'll wait for your response!
Roku Community Team
Doesn't matter comparing the app on a different device. The app on a Roku is written in a completely different programming language that has little carry-over to a different language.
My Roku Ultra does the same thing. Model number 4800X. Software version 14.5. Not going to give anyone my serial number, device ID in a public forum. Opens me up to hackers. YouTube app version is 2.24, build 245.
If you're concerned with privacy issues, send the requested information via a private message to the Roku moderator that requested it. There's a link on the upper bar that looks like an envelope that takes you to the PM screen.
Thank you for your response MikeK3
We appreciate you providing your device information. We also sent you a private message here in the Roku Community, asking you to send us the serial number, device ID, and tracker ID via DM.
We'll wait for your response.
Roku Community Team
