But when we apply common sense troubleshooting with three TVs; one with Roku Ultra, another with Roku Streambar and another with Roku Stick... and it turns out that only the TV with the Ultra system has the problem... we decide that ROKU needs to fix the update that broke the shorts on Roku Ultra systems.
The fact it doesn't do it on all of your devices (which all have different hardware) points to an app issue for a specific hardware build. While it's always possible its something within the Roku OS, it's more likely that the app developer has something programmed incorrectly for that specific hardware configuration. The app developer must account for differences in hardware, or block access on the devices they don't want to do that for. A good example is the Roku 4. Many app developers no longer allow their app to work on that specific player because it has differences in hardware they don't want to deal with.
My point remains- someone at Roku has an interest in seeing that their customers’ concerns with YouTube are being addressed. There is a reason why YouTube gets prime placement on their remote controls and on the outside of the box when you buy one at the store. Whether Mr. Roku Account Executive has the physical capability to fix the issue, that person can and should certainly be walking this issue, in conjunction with their account partner at Google /YouTube, to resolution.
