Forum Discussion

LemonChiffon's avatar
LemonChiffon
Binge Watcher
9 months ago

YouTube Screen Freezing When Loaded

I see this has been happening for weeks but just tonight, I try to launch YouTube from Roku and the screen just freezes on the YouTube logo.    I can't get it to get past this frozen state.  

 

3 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    9 months ago

    Hello LemonChiffon

    Thanks for letting us know about the YouTube app freezing up on you. Let’s see what we can do to fix it!

    • Select the app and press the * button on your remote. Then, choose the option to update the channel.
    • If that doesn't work, check for a system update: Home > Settings > System > Software Update > Check Now.
    • You might need to re-install the app from the Channel Store after updating your system.
    • Restarting your device might sometimes help: Home > Settings > System > Power/System Restart.

    Let us know how it goes!

    Best,
    The Roku Community Team

    • LemonChiffon's avatar
      LemonChiffon
      Binge Watcher
      9 months ago

      What is the latest system update I need?    As that did not work, nor removing and adding YouTube again.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        9 months ago

        Hi, LemonChiffon 

        Thanks for keeping us posted.

        The current Roku software version as of 2/25/2025 is OS version 14.1. You can check this on Settings > System > About.

        Additionally, have you performed the troubleshooting steps suggested by RokuJharra-Q? If so, have you noticed any improvements?

        Let us know.

        Thanks,
        The Roku Community Team.