Forum Discussion

MMarMess's avatar
MMarMess
Channel Surfer
2 months ago

YouTube on Roku TV is showing a grey screen

About a week ago I went to Youtube App on my Roku TV.  Once open it was a grey screen only.  So restarted TV, same thing.  Checked to see if everything was up to day and everything is.  Deleted app, shut off TV and restarted.  Loaded Youtube again. Same thing.  Repeated Same thing.  check everything on internet and wifi.  Youtube works on my Ipad but wont stream to tv with a picture.  Everything Grey and no sound either.   

Please help!

app playback

9 Replies

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      31 days ago

      HiMMarMess​,

      Thanks for getting in touch!

      You may get the Tracker ID by following the steps above.

      Let us know if you need anything else.

      Thanks,
      Roku Community Team

      • MMarMess's avatar
        MMarMess
        Channel Surfer
        29 days ago

        JohnB

        Sorry no Tracker ID as nothing comes up.   Please give instructions again if there is any other way as not showing as an issue.  Help please

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 months ago

    Hi MMarMess​,

    Thanks for bringing this issue to our attention!

    We appreciate the troubleshooting steps you have taken so far and would like to investigate this issue further.

    • Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • App build version (This can be found by selecting the app on the Home screen and pressing the * button).
    • Could you share a photo or video clip with us?

    Looking forward to hearing from you soon.

    Thanks,
    Roku Community Team

    • MMarMess's avatar
      MMarMess
      Channel Surfer
      31 days ago

      Hi JohnB    I have been trying to send a photo the last couple of days but Im not very good with the tech stuff. I hope this one comes thru.

      Margot

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        31 days ago

        Thanks for the additional information, MMarMess​!

        We'd like to gather more information about your issue with the YouTube app. Can you share the Tracker ID and a photo or video clip of the problem you are seeing?

        Appreciate your help.

        Roku Community Team