Forum Discussion

danielforsyth's avatar
danielforsyth
Reel Rookie
11 months ago
Solved

YouTube not working - "No connection Connect to the internet now, or set it up later

I am having the same issue, have there been any updates to fix this?  I connected the Roku to my mobile phone hotspot and YouTube worked, although very slow and grainy, it was not running well, but i...
app playback
  • RokuCarly's avatar
    RokuCarly
    9 months ago

    Hi, danielforsyth.

    Thank you for letting us know about this. It is possible that it has something to do with network configurations or YouTube restrictions. 

    Have you tried coordinating this with YouTube's Support team for further clarification? I highly recommend doing so in cases like this, as they manage and maintain their app on the Roku streaming platform. 

    You may reach them here: YouTube Support

    Nevertheless, your device is already included in the process of investigation. I'll let you know once I've received updates regarding this matter. 

    Regards,
    Carly

danielforsyth's avatar
danielforsyth
Reel Rookie
9 months ago

I found the issue. I got a new wireless router with a new internet service provider, and that’s when the problem started. I went back to my old router and the YouTube problem went away. 

RokuCarly's avatar
RokuCarly
Community Moderator
9 months ago

Hi, danielforsyth.

Thank you for letting us know about this. It is possible that it has something to do with network configurations or YouTube restrictions. 

Have you tried coordinating this with YouTube's Support team for further clarification? I highly recommend doing so in cases like this, as they manage and maintain their app on the Roku streaming platform. 

You may reach them here: YouTube Support

Nevertheless, your device is already included in the process of investigation. I'll let you know once I've received updates regarding this matter. 

Regards,
Carly

  • infostop's avatar
    infostop
    Newbie
    2 months ago

    I have the same issue, yet I know how to fix it on all the devices throughout my house except Roku.  I need to install the root certificate for my network in the trust certificates for each device.  Yet no such place or method exists to do this with YouTube on Roku.  Google/YouTube use HSTS and therefore require the root certificate to be present to be able to connect.  Any ways to enable this Roku?

    • Glidewell's avatar
      Glidewell
      Newbie
      2 months ago

      I'm now having the same issue. YouTube is the only affected channel. 

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 months ago

      There's no way to install certificates on a Roku device.  An app can use its own, but there's no way to install one for all apps or any specific app.