Forum Discussion

Melissaleigh103's avatar
Melissaleigh103
Newbie
3 months ago

Youtube not opening at all

I have tried everything to get youtube working. I have restarted, reinstalled, etc. I did delete the app and then restart and downloaded again after. I have unplugged and waited again. I have checked for updates. Nothing I do will work. At first it gave me a black screen but now it won't get past the youtube icon. Vizio TV. Roku Streaming Stick.

app playback

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    3 months ago

    Hey Melissaleigh103,

    Thanks for sharing your issue about the YouTube app not opening.

    We'd like to look closely into the issue, and share us with the following:

    • Roku device model, serial number, and device ID (this can all be found in Settings > System > About)
    • Screenshot of the Tracker ID screen (press Home 5x, followed by Back 5x) How do I insert an image in a post?
    • Channel build version (highlight the channel and press the star (*) button of your Roku remote)

    Keep us posted.

    Roku Community Team