Problem has returned to me. I have done the usual remove youtube app (and youtube TV), reset, re-add and it still says "no connection". I also did a software update. Here are two interesting things to consider:
- All other apps on the TV work fine
- Youtube works on all other TVs in my house
So it may be a compatability with Youtube and the spicific TV model: TCL 55R615
I am still having this issue for about two weeks
I have done all the mentioned steps. Here is what is unique:- All other apps work on my TV
- Youtube works on all other TVs in my house but my main one. I did do a software update
If you are still seeing this issue occur after following the troubleshooting step above, please provide us with the following information:
-Roku device model: TCL 55R516
-serial number - YS00KA103811
-device ID- FV283K103811
-software OS/version - 12.0.0 build 4182-30
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel - Youtube 2.20 build 110005156
-tracker ID when this issue occurs - 11-268-972
-steps to reproduce the issue you are seeing - attempting to open youtube
