Forum Discussion

Angle12's avatar
Angle12
Newbie
10 months ago

YouTube isn't launching, just stuck on black screen

The issue I'm having is that every time I try to launch YouTube it just stays on a black screen. It'll play the sound of it launching but it just stays black. I can cast onto YouTube from my phone, but I can't see the progress bar of the video if I pause it or try rewind/fast forward the video. I've tried waiting it out in case it was something with it loading slow. I've deleted and redownload the app. I've restarted my TV. Nothing has worked so far. I have no idea what started it as it was working fine just last night. If anyone has any other suggestions please let me know.

app playback

1 Reply

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    10 months ago

    Angle12-

    Have you tried uninstalling and reinstalling the channel app?
     
    After removing the channel, but BEFORE reinstalling it, RESTART** your Roku to clear its memory cache.  Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.
     
    Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
     
    **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.