YouTube going to black screen
Roku Ultra Updated a few weeks ago (didn't note the update version at the time). All was working except for YouTube. YouTube after a few seconds would go to a black screen. If I hit the up arrow on the remote it would come back. On the YouTube settings screen it appeared to be changing resolution. I tried every suggestion and the only thing that worked was a complete reset to factory settings.
Fast forward to today, it began again. I went to the Roku settings and sure enough, it updated at 3:54 am to Software Version 12.0.0 Build 4184. There is obviously a conflict with this update and YouTube but maybe it only effects certain devices connected to certain TV's.
I have a Roku Ultra connected to a Panasonic TV via HDMI. Internet is connected wireless. This forum is the only thing I could find to post this information. I will try resetting again and turning off auto update which is not the best thing to do but what choice do I have?
Hi Kerinbot,
A warm welcome here at the Roku Community!
Thanks for reaching us here regarding your playback issues with the YouTube app. No worries. We're here to find you the best resolution possible.
Could you please specify which YouTube you are referring to? Is it the YouTube TV or YouTube app alone? In addition, have you tried to remove the app, perform a system reboot, then re-install the app? If not, kindly follow the steps provided below:
- Remove the YouTube/TV app by highlighting it and pressing the Star (*) button
- Restart your Roku device/TV from Settings > System > System Restart
- Install the YouTube app again. Select Channel Store > Look for the YouTube/TV app > Click Add channel
Make sure to follow the steps precisely to work. If the issue is still persistent, please don't hesitate to let us know and we'd be more than happy to further assist you with this. We'll be looking forward to your response!
Thanks,
CarlyThis is acknowledged, MaxieMo.
To learn more about 1-touch play, here's our Support article on What is CEC. There should be a part where the 1-touch play feature is being talked about, and further details and information are being provided.
Feel free to let us know if there's anything else you'd want us to address, and we'd be more than willing to listen and take appropriate action.
Kind regards,
CarlyI see that everyone is experiencing this issue and see no solutions. I found one intellect who gave the answer to all our problems. I don’t recall exactly how, but you simply need to turn off “1-Touch Option” in the settings of Roku. Don’t ask me how because I don’t remember. I hope this helped everyone more than the Roku staff could.