Forum Discussion

Davetheprof's avatar
Davetheprof
Newbie
7 months ago

YouTube goes black when I start the app

When I try to use the YouTube app, it goes black. I have tried to update the software for both YouTube and Roku, I have restarted the TV and reinstalled the app, without luck.

I have also tried all of the suggestions listed on your community help section.

ID 10-159-612

app playback

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    7 months ago

    Hey Davetheprof,

    Greetings from the Roku Community!

    We appreciate the troubleshooting steps you have taken so far, and we will be glad to assist you even more with the problem you had with the YouTube channel.

    Can you please provide the following information?

    • Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
    • Channel build version (highlight the channel and press the star (*) button of your Roku remote)
    • Could you share a photo or video clip with us?

    We look forward to hearing from you soon and gathering your details.

    Thanks,
    Roku Community Team