Forum Discussion

jrgibson's avatar
jrgibson
Reel Rookie
28 days ago
Solved

YouTube freezing

My ruko ultra 2024 keeps freezing while scrolling through the feeds. I’m on the most current update and I even tried updating the YouTube app. It’s very frustrating. Been going on since the last major update a few weeks ago. 

  • Hi jrgibson 

    Thank you for bringing this issue to your YouTube app. We're here to help!

    Let’s try a few things to fix it:
    Remove and Reinstall the app. Often, that can clear up the problem. Restarting your Roku device before adding the app back can also help make sure everything goes smoothly.

    We also recommend checking our support page for troubleshooting Steps on How to resolve the channel playback issues. If that doesn't help, contact the channel provider for further assistance.

    Roku Community Team

3 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator

    Hi jrgibson 

    Thank you for bringing this issue to your YouTube app. We're here to help!

    Let’s try a few things to fix it:
    Remove and Reinstall the app. Often, that can clear up the problem. Restarting your Roku device before adding the app back can also help make sure everything goes smoothly.

    We also recommend checking our support page for troubleshooting Steps on How to resolve the channel playback issues. If that doesn't help, contact the channel provider for further assistance.

    Roku Community Team

    • jrgibson's avatar
      jrgibson
      Reel Rookie

      I was hoping I wouldn’t have to uninstall the app. But I did that last night and I haven’t had any problems since. So I think I’m good. Thank you. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator

        Thanks for keeping us in the loopjrgibson​!

        We're glad to hear everything got sorted out. If you need anything else, just let us know!

        Cheers,
        Roku Community Team