Forum Discussion

ronnie88's avatar
ronnie88
Newbie
10 months ago
Solved

YouTube chat box doesn’t show colors

I used to have different colors to designate moderators, members and bots in YouTube chat but those are gone. Even channels that I am a payed member of don’t show my name or ranking in color or at all. They still show up on my phone, but not on Roku. 

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  • RokuTakashi's avatar
    RokuTakashi
    10 months ago

    Hi, ronnie88 MacRushFan 

    Thanks for posting here in the Roku Community.

    We appreciate you for sharing your concern here with us regarding the YouTube app's functionality and interface. For this issue, we recommend reaching out to YouTube's support directly and share with them your experience with their app. Channel and app providers on Roku design and develop their own channel, and they can address any issues with their channel with a workaround or an update on their end.

    You can reach them at YouTube | Support

    Feel free to reach out to us if you have further concerns or inquiries. 

    Best wishes,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    10 months ago

    Hi, imsent Sharondavies678 

    Thanks for posting here in the Roku Community.

    We understand that you are having the same issue as posted by the original poster of this thread. As advised, we recommend reaching out to YouTube's support directly and inquiring further about this since an app's functionality and design are managed by the app developer or provider themselves.

    We hope this will be sorted out soon.

    Best wishes,
    Kash

  • MacRushFan's avatar
    MacRushFan
    Newbie
    10 months ago

    I have a similar problem on AppleTV and LGTV as well as Roku.  The common denominator is that it only does it on TV apps and on my promotional second account where a use a nickname instead of my real name.  Really strange. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    10 months ago

    Hi, ronnie88 MacRushFan 

    Thanks for posting here in the Roku Community.

    We appreciate you for sharing your concern here with us regarding the YouTube app's functionality and interface. For this issue, we recommend reaching out to YouTube's support directly and share with them your experience with their app. Channel and app providers on Roku design and develop their own channel, and they can address any issues with their channel with a workaround or an update on their end.

    You can reach them at YouTube | Support

    Feel free to reach out to us if you have further concerns or inquiries. 

    Best wishes,
    Kash

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        10 months ago

        Hi, imsent Sharondavies678 

        Thanks for posting here in the Roku Community.

        We understand that you are having the same issue as posted by the original poster of this thread. As advised, we recommend reaching out to YouTube's support directly and inquiring further about this since an app's functionality and design are managed by the app developer or provider themselves.

        We hope this will be sorted out soon.

        Best wishes,
        Kash

  • imsent's avatar
    imsent
    Newbie
    10 months ago

    Yes!  This same exact thing happened to me 3 days ago too and it's driving me nuts.  I hope someone has an answer for this.