It appears I've solved it. It required a factory reset of the stick and now audio is back where it hadn't been working.
I have done that and they've blamed anything but their channel including my internet connection or the Roku device. Of course, I'm not having this issue with any other Roku channel.
I was hoping your company had a better contact option.
Hi jcgc50,
Thanks for the post.
We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:
We look forward to hearing from you and assisting you with your channel issue. Thank you!
Best regards,
Mary
The problem has now spread to Prime Video channel. The step to produce it is to press play or select the show or clip. I'm not pausing them. I've gone through the process of removing and installing Prime Video again which did not fix it.
The clips on Youtube vary, it isn't from one channel or creator on that app. It isn't happening on all content not even most of it but it is generally occurring more than once each time I use the channel which is everyday several times a day.
As to Prime I was watching a program on that earlier today with no issue. Now, I've tried 5 different programs and none of them have sound although the one I didn't finish earlier still has sound.
I need to add that all of these clips or shows work fine through the same streaming sources through the Samsung TV and the problem is just audio not issue with video through the Roku.
jcgc50, are you using any of the "Volume modes" found under "Sound settings" when you press the * button while playing a video?
Yes, I'm using leveling and have been for a few years. Good idea though. I just tried it on one of the clips on YT that won't play the audio and turning that off didn't help.
