Forum Discussion

jcgc50's avatar
jcgc50
Roku Guru
3 years ago
Solved

YouTube Channel Audio Issue

Over the past several days some clips on YT play without audio. These same clips will play fine on my PC and android phone. I was watching a number of Jim Gaffigan clips and when this happens there is no audio from the beginning. Closing the clip and returning doesn't help.

I removed the YT channel, restarted the Roku device and re-installed and it still didn't work. I have also found it's not happening on other clips by other creators.

I believe this is the info you will need for this:

3820X, X01700CV96X1, Device ID: S08Y418V96X1, OS 11.5.0 build 4312-CU
YouTube 2.22 build 110005090
 issue ID X1-057-875

  • jcgc50's avatar
    jcgc50
    3 years ago

    It appears I've solved it. It required a factory reset of the stick and now audio is back where it hadn't been working.

8 Replies

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi  jcgc50

    Thanks for keeping in touch!

    Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the YouTube channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting YouTube Support to report the issue and get help.

    Thank you for your understanding


    Warm Regards,
    Lianna

    • jcgc50's avatar
      jcgc50
      Roku Guru
      3 years ago

      I have done that and they've blamed anything but their channel including my internet connection or the Roku device. Of course, I'm not having this issue with any other Roku channel.

      I was hoping your company had a better contact option.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi jcgc50,

        Thanks for the post.

        We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

        • What are the steps to reproduce the issue you are seeing?
        • Does this happen on all content on Youtube or just specific titles?
        • Are you pausing content when the issue occurs?

        We look forward to hearing from you and assisting you with your channel issue. Thank you!

         

        Best regards,
        Mary